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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Senior Director of Clinical Product Strategy, Body (Obesity and Metabolic Health), you will be the clinical leader on a cross-functional team that builds best-in-class patient experiences, products, and services at Ro. You’ll use your medical expertise, clinical product experience, research skills, and understanding of cardiometabolic medicine and care delivery innovation to harness the power of technology to help patients achieve their desired health goals.
Daily, you will partner closely with the Body steering committee as well as colleagues in Product, Marketing, Legal, and Operations to create the best, most effective, convenient, and trusted healthcare experience at scale for our patients. You will also collaborate with stakeholders on other teams – ranging from Corporate Strategy to Quality & Safety – to push forward what it looks like to deliver high-quality care at scale within obesity, weight management and metabolic health. You’ll also be responsible for liaising with our clinical advisory and Ro-affiliated provider groups.
Who are you? That's a great question. You have a strong background in building digital products and services for patients and you have taken care of patients, but you're not a traditional provider. You think outside the box. You understand the clinical and psychological aspects of patients, and you thrive in an environment where you can innovate on behalf of patients and providers. You enjoy helping people and staying current with all the latest research and industry trends. You embrace technology as a way to scale high-quality healthcare and to do it on the patient’s terms—where and when they need it. You are a strong advocate for patient empowerment through education and access.
What You'll Do
- Lead all aspects of clinical work to build and improve our Obesity, Weight Management and Metabolic Health products and services (encompassing diagnostics, care delivery, and physical product innovation)
- Optimize patient and provider experience across weight management by optimizing patient intake questions, clinical guidelines, and protocols across all offerings
- Be the clinical leader on a cross-functional team and provide clinical input into Product, Design, Marketing, Strategy, etc.
- Serve as an internal expert on all aspects of Overweight and Obesity Care, Weight Management and Metabolic Health
- Serve as the Body clinical champion for Ro’s affiliated provider practice (encompassing MDs/DOs, NPs, and RNs)
- Communicate with and train providers on the platform on new offerings and best practices in Obesity and Weight Management healthcare
- Act as advocates for both patients and providers interacting on our platform
- Partner with teams (e.g., Quality and Safety) and the provider group to optimize care delivery, quality, and safety
- Collaborate with internal research team and external advisors to continuously improve care delivery across conditions
- Support the Obesity and Weight Management strategy roadmap
- Evaluate new offerings, partnerships, and corporate development opportunities from the clinical lens
- Monitor and evaluate new clinical and industry developments
- Partner with Innovation R&D, Insights, and Product Innovation teams to develop new physical product offerings, products, and services for patients
What You'll Bring to the Team
- MD or DO plus at least 5+ years of post-graduate training direct patient care experience; residency completion required; preference given to board-certified obesity medicine specialists, endocrinologists, internal medicine, and family medicine physicians
- Prior experience working with product managers and product designers required
- Prior experience working with in industry, particularly in care delivery innovation or virtual care platform preferred
- Strong desire to innovate and design new ways of delivering care in order to provide high-quality care at scale
- Adept at mastering new systems (technology) to communicate and execute deliverables
- Comfort with using data and analysis to drive decision-making and optimization of the patient experience
- Strong empathy for patients and desire to build patient-centric care experiences
- Strong literature search and communication skills, including writing
- Familiarity with interpreting and applying medical guidelines and understanding risk management concepts
- Appreciation of technology’s ability to reduce costs and increase access on a national scale
- People management experience and skills
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $287,000 to $357,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
What the Team is Saying
Kim
General Manager
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Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
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Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
