Top Customer Support Jobs in Raleigh-Durham, NC

Accept and log passenger trip reservations, collect and update rider information, coordinate schedule changes and cancellations, provide transportation service guidance, and maintain accurate customer records. The role requires strong communication, customer service, data-entry, decision-making, attendance, and multitasking skills. Bilingual ability is required, while paratransit scheduling experience using Trapeze PASS is preferred.

Supports front-desk operations in a student housing community by welcoming residents and guests, providing customer service, maintaining administrative logs, issuing equipment, assisting with check-in and check-out, communicating policies, monitoring safety and conduct, and reporting maintenance or emergency concerns to professional staff.

Provides academic advising and coaching to students, including degree planning, course registration, course selection, graduation planning, and student success support. Maintains student interaction records, responds to general inquiries, shares academic information with stakeholders, connects students with campus resources, and assists with academic administration. The role requires strong communication, organization, confidentiality, and proficiency with Microsoft Office and student information systems.

Provides front-line service for banking clients, manages deposit relationships, and supports accounts from application through ongoing maintenance. Tracks documentation, regulatory compliance, service implementation, and fees; processes monetary transactions and account updates in IBS. Resolves disputes, researches customer inquiries, supports relationship management, and identifies cross-selling opportunities while coordinating internal projects and support issues.

The Game Day Staff will provide exceptional customer service, transport equipment, manage guest interactions, and support operational tasks during events.

Provide exceptional customer service during game days, assist with tailgate setup, greet guests, and maintain the event site to ensure a memorable experience.

Provides bilingual English/Spanish member support through high-volume inbound and outbound calls, email, and digital channels. Welcomes members, explains services, identifies needs, schedules financial coaching appointments, connects members with appropriate resources, resolves routine issues, documents interactions accurately, and coordinates handoffs with financial coaches. The role requires strong communication, empathy, attention to detail, confidentiality, productivity, and effective use of multiple contact center systems in a fully remote environment.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Answer inbound and occasional outbound calls for client businesses from home, capturing leads, taking orders, scheduling appointments, sending messages, handling live chat, relay calls, and legal intake. Maintain high accuracy, quality, readiness, and efficient after-call work in a fast-paced environment. Complete paid training and supported live-call development while maintaining flexible weekly availability, reliable attendance, and required computer and typing performance.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.