Top Operations & Support Jobs in Pittsburgh, PA

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Supports the Chief Customer Officer by managing calendars, domestic and international travel, expenses, confidential information, and executive communications. Owns the Customer Experience organization’s operating cadence, including meetings, agendas, business reviews, action tracking, briefing materials, and cross-functional coordination. Plans events and customer engagements while monitoring priorities and deadlines. The role may grow into project ownership, executive committee analysis, and broader operational or strategy responsibilities.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Own Salesforce administration and evolution for the revenue organization, including configuration, security, automation, data governance, routing, integrations, reporting, and system architecture. Partner with Sales, Marketing, Finance, Customer Success, and Support to improve processes and data quality. Manage GTM systems requests, release and change management, external development partners, and AI-enabled workflows. Support LeanData, Salesloft, APIs, middleware, Apex troubleshooting, and warehouse or data lake integrations.

Processes, validates, and audits customer orders across Salesforce and Google Sheets. Verifies billing triggers, line items, payment terms, and contract requirements; resolves discrepancies with Sales, Customer Success, and Finance; maintains accurate order documentation and master data; manages order queues and service levels; and identifies workflow bottlenecks to improve order-to-cash operations.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Build and lead Raptor’s Deal Desk function, establishing scalable policies, approval workflows, service levels, and playbooks for complex SaaS transactions. Review pricing, discounts, contracts, renewals, amendments, billing, and commercial exceptions while coordinating Sales, Finance, Legal, Revenue, Customer Success, and Business Systems. Own Deal Desk workflows in RevCloud and Salesforce, improve quote-to-cash processes, protect data integrity, support procurement escalations, and drive automation and cross-functional accountability.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Coordinates daily staffing coverage across healthcare facilities by tracking staffing needs, filling open shifts, confirming clinicians, rerouting cancellations, documenting activity, and communicating with facilities, staff, vendors, and internal teams. Ensures overtime approvals, work orders, temporary staffing requests, policy compliance, and shift-change notes are accurately maintained. Provides issue resolution, responds to calls and messages, and escalates facility concerns or corrective actions through the appropriate chain of command.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.