Top Operations & Support Jobs in Pittsburgh, PA

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Support and strengthen the compliance framework across regulatory adherence, policy governance, risk identification and remediation, and monitoring/auditing of high-risk practices. Translate regulations into controls, maintain policy lifecycle and documentation, conduct risk assessments, manage remediation and audit findings, prepare risk and remediation reports, and collaborate with leadership and departments to embed compliance controls and ensure audit readiness.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Own and prioritize knowledge creation, enforce training completion, and run QA for the support organization. Define SLAs and QA rubrics, track metrics and dashboards, partner with Support, AI, and Product to align KB, training, and QA, and ensure QA findings drive coaching and knowledge updates. Serve as the Knowledge & Quality advisor for AI integrations and establish consistent, actionable QA and training practices.

Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

Lead strategic allocation and optimization of internal talent across technical, PM, engineering, and operations teams. Maintain skills inventory, forecast demand, champion internal mobility, manage vendor/contractor relationships, produce utilization and forecasting reports, and advise leadership on resourcing decisions and cost optimization.

As a Clinical Project Manager II, you will oversee execution and delivery of clinical studies, manage vendor activities, and track project progress, focusing on oncology and hematology trials.