Top Operations & Support Jobs in Pittsburgh, PA

Processes, validates, and audits customer orders across Salesforce and Google Sheets. Verifies billing triggers, line items, payment terms, and contract requirements; resolves discrepancies with Sales, Customer Success, and Finance; maintains accurate order documentation and master data; manages order queues and service levels; and identifies workflow bottlenecks to improve order-to-cash operations.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Build and lead Raptor’s Deal Desk function, establishing scalable policies, approval workflows, service levels, and playbooks for complex SaaS transactions. Review pricing, discounts, contracts, renewals, amendments, billing, and commercial exceptions while coordinating Sales, Finance, Legal, Revenue, Customer Success, and Business Systems. Own Deal Desk workflows in RevCloud and Salesforce, improve quote-to-cash processes, protect data integrity, support procurement escalations, and drive automation and cross-functional accountability.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Coordinates daily staffing coverage across healthcare facilities by tracking staffing needs, filling open shifts, confirming clinicians, rerouting cancellations, documenting activity, and communicating with facilities, staff, vendors, and internal teams. Ensures overtime approvals, work orders, temporary staffing requests, policy compliance, and shift-change notes are accurately maintained. Provides issue resolution, responds to calls and messages, and escalates facility concerns or corrective actions through the appropriate chain of command.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Supports executive leadership by managing complex calendars, travel, events, expenses, contracts, meetings, communications, and confidential materials. Coordinates leadership rhythms, cross-functional programs, onboarding, and employee engagement initiatives while improving administrative processes and operational efficiency. Serves as a professional liaison for executives, aligns priorities across business initiatives, and proactively resolves issues in a fast-paced remote environment.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Own the enterprise deal desk, structuring complex transactions, enforcing pricing and discounting discipline, and coordinating approvals across Sales, Finance, Legal, and Customer Success. Lead RFP responses, pricing and packaging strategy, CPQ and quote-to-cash operations, business-value modeling, renewal commercials, revenue assurance, and commercial audits. Ensure accurate, compliant quotes and contracts while balancing sales velocity, revenue integrity, and commercial risk.

Analyzes revenue and GTM data to identify performance drivers, risks, and opportunities. Owns executive dashboards, KPI reporting, forecasting models, data integrity, quota and territory planning, and cross-functional reporting standards. Partners with Sales, Marketing, Customer Success, and Product Operations while delivering urgent strategic analysis for senior leadership and the Board.