Top Operations & Support Jobs in Pittsburgh, PA

Provide high-level administrative support to senior executives across virtual and in-office/client sites. Manage schedules, coordinate meetings, handle confidential information, arrange travel and expenses, and use Microsoft Office, Google Workspace, WebEx, and social media tools. Apply a learning mindset, prioritize tasks, tailor communication, and support a global professional services network.

Develop and maintain endpoint automation and configuration using PowerShell, SQL, and 1E SCALE. Support SCCM and Intune device management, M365 administration, Windows client troubleshooting, API integrations, and reporting (Power BI). Participate in ITIL processes via ServiceNow and assist with Zscaler security monitoring to reduce incidents and improve end-user experience.

Field 35-45 inbound calls daily to intake and initiate family medical leave, paid family leave, accommodation, short- and long-term disability claims. Accurately enter claim data, multitask using computer systems, meet quality and SLA metrics, and provide empathetic customer service with first-call resolution focus.

Provide high-level administrative support to U.S. Private Bank executives: manage complex calendars, client-facing interactions, heavy call volumes, travel and event logistics, expense processing, onboarding/offboarding, and produce polished communications and meeting materials while maintaining confidentiality.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Serve as the CRO's second-in-command to align Sales, Marketing, Customer Success, and CX. Own the revenue tech stack, data governance, forecasting, reporting, lead lifecycle, and cross-functional initiatives to drive pipeline integrity, forecasting accuracy, and scalable GTM execution.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.