Top Operations & Support Jobs in Pittsburgh, PA

Develops and maintains business continuity, disaster recovery, crisis management, and contingency plans. Leads business impact analyses, recovery strategy selection, testing, emergency response, and live-event support. Reports readiness and exercise results to executives, audit teams, and regulators. Enhances continuity standards and processes while supporting training initiatives and regulatory compliance.

Supports financial advisors with client service, account maintenance, appointment preparation, information requests, security order tickets, administrative tasks, referral tracking, marketing assistance, and regulatory recordkeeping. The role interacts directly with clients, establishes and services brokerage accounts, researches account issues, maintains compliant files, and coordinates referral paperwork. It requires brokerage or client-services experience, financial services knowledge, Microsoft Office skills, and successful FINRA background screening.

Field 35-45 inbound calls daily to intake and initiate family medical leave, paid family leave, accommodation, short- and long-term disability claims. Accurately enter claim data, multitask using computer systems, meet quality and SLA metrics, and provide empathetic customer service with first-call resolution focus.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Leads benefits service delivery operations, including business reporting, data integrity audits, analytics, budgeting, forecasting, variance analysis, procurement and payment activities. Manages a team, develops operational policies and process improvements, consolidates data, supports system enhancements, and provides performance insights for strategic decision-making. Requires independent judgment and a variable schedule, including nights and weekends.

Supports GitLab’s partner ecosystem operations from account setup and deal registration through quoting, ordering, and post-sales support. The role manages Salesforce and partner-system data, processes partner transactions, monitors workflows, builds dashboards, resolves standard issues, supports compliance and month-end controls, and improves processes through documentation, automation, and self-service. It also provides operational guidance, training, and communications to partners, sellers, and cross-functional teams.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.