Top Operations & Support Jobs in Pittsburgh, PA

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

Provide entry-level, customer-facing IT support by resolving service desk tickets, troubleshooting hardware and software issues, performing device setups and deployments, documenting incidents, supporting onboarding and basic user training, and visiting nearby retail locations for hands-on assistance.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead day-to-day operations for Short Term Disability and FML claims, managing 60-80 specialists and 4-6 unit managers. Drive operational metrics, quality, service, process and technology improvements, change management, cross-functional partnerships, and full people management including hiring, performance, and development.

Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system issues, log cases in CRM, meet SLA targets, escalate and coordinate cross-department resolution, and work assigned shifts including weekends.

The Commercial Title Examiner conducts title searches, resolves defects, and ensures property titles are clear for energy projects, acting as a subject matter expert.

The Fulfillment Specialist will manage the manual fulfillment of prizes, assist players, maintain process compliance, and provide data insights.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Manage the full development lifecycle of Owned Brands at Babylist, ensuring product quality, compliance, vendor relations, and risk management from concept to bulk delivery.

Lead and manage the onboarding strategy for veterinary clinics, overseeing a team of specialists, ensuring successful implementation and client delivery across multiple projects.