Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

On-site IT Support Specialist providing concierge-level desktop and VIP support at Gilbert HQ. Manage device lifecycle across Windows, macOS, and Linux, Intune enrollments, Entra ID/Microsoft 365 provisioning, AV/video conferencing, and security incident triage. Use AI-assisted tools and automation to improve troubleshooting and documentation, maintain the Freshservice CMDB and runbooks, and support occasional colocation visits.

The Workforce Management Solutions Architect leads design and delivery of scheduling and forecasting. They partner across teams, optimize WFM platforms, and ensure accurate functional delivery, enhancing organizational efficiency.

Provide advanced operations and ERP support across business units: perform complex ERP data entry, resolve non-routine discrepancies, manage records, contract stewardship, document control and closeout, mentor junior OSS staff, support SOP development, and serve as subject-matter expert for process improvement.

Serve as the primary technical owner for a portfolio of ecommerce accounts: monitor support trends, coordinate escalations, ensure issue resolution, document account environments, run health reviews, and provide technical input to Product and Engineering to reduce recurrence and improve support consistency.

Provide remote and on-site technical support for hardware, software, and networks; troubleshoot complex issues; manage accounts and permissions; perform system maintenance, backups, and updates; assist with deployments; document solutions; participate in IT policy development; serve on a 24/7 on-call rotation and travel locally to client sites.

Lead and supervise global end-user support and client engineering for endpoint lifecycle management, device provisioning, imaging, software deployment, patching, compliance, and workplace technology. Drive service improvements, collaborate with cybersecurity and infrastructure teams, manage escalations, coach staff, coordinate rollouts, and maintain operational documentation and asset controls.

Provide in-person customer support at a Flexdrive Lyft hub: check in customers, assign and prepare rental vehicles (fueling, cleaning, telematics, plates, inspections), manage lot organization and vehicle transport, process returns, flag issues, and uphold high service standards while collaborating with the team.

Provide Tier 2/3 infrastructure support and Azure IaaS administration, manage LAN/WAN networking, backup and disaster recovery, support branch office deployments, assist Solutions Architect with cloud implementations, maintain documentation, and participate in on-call rotation and local travel for branch technology needs.

Lead and manage a team of VA-accredited service officers to identify and file DoD and VA benefits claims, maintain an active caseload (~33%), provide training/coaching, manage budget and performance, build partnerships, report outcomes, and represent WWP publicly.

Provide first-line technical support for VisualVault and web-based applications: troubleshoot issues, document actions in ticketing system, meet SLA targets, communicate status to customers, contribute to knowledge base, and collaborate with teams to resolve tickets.