We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor’s degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in IT support or related role
- Strong technical skills in Windows and/or macOS
- Proficiency with Microsoft Office
- Experience with Active Directory and network technologies
- Experience with server administration and virtualization technologies
- Install, configure, and troubleshoot computer hardware, printers, and peripherals
- Perform routine maintenance, backups, and software updates
- Manage user accounts and permissions across systems and applications
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Willingness to participate in 24/7 on-call rotation and travel to local client locations
- Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA
- Associate degree in Computer Science or IT
What We Do
At HCTec, healthcare IT is our expertise, and people are our core. We have a mission to discover, develop, and deliver dynamic people and innovative solutions to enhance healthcare services and patient care. We provide HIT resources and solutions that fit your specific need, producing measurable results. HCTec is an industry-leading provider of healthcare IT workforce optimization solutions, including specialized skills-staffing, consulting, and managed services. Our solutions help hospitals reduce operating costs, improve quality, and optimize labor forces across a wide range of mission-critical clinical, business applications, and technical services. Visit our website today to learn more.
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