Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Support Continuous Improvement projects by analyzing business goals, mapping processes, gathering and analyzing data, updating documentation, estimating costs/benefits, resolving operational issues, and helping launch new initiatives across business units.

Serve as a Business Resiliency Coordinator supporting enterprise business continuity and incident response. Conduct BIAs and risk assessments, maintain and update BCPs, plan and run exercises, support recovery teams and incident communications, monitor plan health, and prepare documentation for audits and regulators. Collaborate across business and technology teams and be available for occasional nights/weekends.

Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Refers matters to subrogation or special investigations teams, participates in reviews, arbitrations, mediations, and field investigations, and mentors team members while providing technical guidance and supporting workload management.

Processes routine workers’ compensation claims by investigating facts, verifying medical and policy information, managing ongoing medical cases, documenting claim activity, authorizing medical payments, drafting correspondence, and identifying cases requiring referral or subrogation. Provides injured workers, employers, and medical providers with timely information and quality service while applying claim protocols and coordinating independent medical exams, peer reviews, and medical management resources.

Leads the Casualty Specialized Claims team, setting strategic and technical direction while managing and developing claims leaders. Oversees severe-exposure specialty portfolios, complex litigation, reserves, settlements, vendors, and loss-cost trends. Collaborates with legal, underwriting, actuarial, reinsurance, and executive stakeholders to develop claim strategies, address legal system abuse, monitor emerging risks, and improve handling protocols and operational performance. Travel is required as business needs dictate.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Coordinate technician resources through real-time route changes, same-day appointment scheduling, appointment progress tracking, and subcontractor job assignments. Communicate with field professionals and management, handle incoming customer calls, and maintain accuracy while managing changing priorities in a fast-paced environment. Strong written and verbal communication, organization, customer advocacy, and willingness to learn workforce management and CRM software are required. Spanish bilingual ability and a bachelor’s degree are advantageous.

Provide Level 1 technical support and assist Level 2: troubleshoot hardware, Windows, Office365, Active Directory, network, mobile and printing issues; manage help-desk tickets, perform account administration, escalate appropriately, support on-call/after-hours, maintain documentation, and assist engineers with on-site tasks.

Manage critical workflows in the property transaction lifecycle, handling vendor relations, exception resolution, and AI validation. Drive operational efficiency and improve workflows.

Lead virtual inbound customer service operations in targeted communities, expand talent pipelines (including Military Spouse Program), build governance and operating cadence, manage stakeholder and community partnerships, translate community needs into scalable processes, drive metrics-based performance, ensure employee engagement and audit-ready operations, and represent the firm in public and media settings.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.