Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage, investigate, and resolve complex, high-severity personal property claims. Inspect and value damaged or lost contents, determine coverage, explain settlements, coordinate vendors, negotiate scopes and estimates, monitor contract compliance, and provide exceptional policyholder service. The role also supports field inspections, assists other claims teams, serves as a technical resource, and maintains current knowledge of personal-property standards and homeowner policy coverages.

Executes cross-functional risk, control enhancement, remediation, and process improvement initiatives. Performs root cause analysis, evaluates control effectiveness, identifies operational and compliance risks, and recommends sustainable solutions. Partners with business, risk, compliance, and technology teams to strengthen governance, monitoring, automation, and operational efficiency. Supports regulatory, audit, and issue management activities while tracking remediation and contributing to strategic business priorities.

Develop, review, edit, and standardize technical publications supporting turbofan engine programs. Collaborate with engineering and cross-functional teams to validate technical information, ensure regulatory and style compliance, translate complex concepts into clear documentation, and improve publication processes and efficiency.

Processes and maintains customer purchase orders in SAP and related portals, researches and resolves order issues, prioritizes urgent shipments, and coordinates with warehouse, Sales, Quality, Accounting, and other stakeholders. The role manages claims, returns, corrective actions, receivables support, and pipeline health while expediting complex orders and maintaining timely fulfillment.

Leads Gusto’s Escalation Services team for high-visibility benefits and access-to-care cases while redesigning intake, triage, routing, root-cause analysis, reporting, and automation. The role manages specialists, handles executive escalations, establishes operational KPIs, partners cross-functionally on systemic fixes, and develops an AI-enabled escalation roadmap to improve resolution speed, service quality, and scalability.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.

Provides escalated customer support for contact center representatives, dealers, carriers, clients, and vendors. Responsibilities include resolving complex requests, monitoring queues and backlogs, supporting training, troubleshooting issues, coordinating with internal departments, maintaining dealer and carrier relationships, and contributing to reporting, data analysis, process improvements, and project management. The role is hybrid, requires shift flexibility and occasional travel, and supports automotive logistics services.

Provides customer support for Boost Mobile by resolving billing, device, product, troubleshooting, and hardware questions. Promotes wireless services, maintains product and pricing knowledge, aims for one-call resolution, identifies service improvement opportunities through call-trend analysis, and supports diverse customers with technical solutions. Full-time paid training is provided, with on-site work and flexible evening, weekend, and holiday shifts.