Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Handles moderately complex to complex workers’ compensation claims, including investigations, coverage and liability decisions, damage evaluation, reserve setting, settlement negotiations, litigation coordination, and attendance at trials. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and manages referrals to specialists. Requires strong communication, negotiation, leadership, claims-handling, insurance coverage, legal liability, and state tort-law knowledge.

Leads and develops Customer Care Specialists, handles complex technical and fraud-related escalations, delivers training, analyzes customer feedback and operational trends, and drives process improvements. The role optimizes AI-powered customer service tools, partners with Product, Engineering, QA, and Workforce Management, and maintains performance documentation and reporting.

Leads an Ebill technical and production support contact center serving merchant billers and application users. Oversees people leadership, daily operations, service levels, technical troubleshooting, escalations, incident resolution, risk controls, reporting, compliance, and continuous improvement. Partners with product, technology, operations, account management, and third-party providers to resolve payment application issues and minimize customer disruption.

Supports onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integrations. Also provides administrative support including phone assistance, calendaring, and executive correspondence. The role requires customer service, organization, accurate data entry, Microsoft 365 proficiency, discretion, and strong communication skills.

Workforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.

Supervise Document and Business Solutions teams delivering mail, print, scanning, imaging, and fulfillment services. Set daily priorities, coordinate staffing and workflow coverage, maintain quality and compliance standards, coach employees, manage performance, resolve escalations, and ensure audit readiness. Lead operational changes, continuous improvement, documentation practices, and talent development while protecting service levels and reinforcing accountability.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Administer on-premises Exchange Server, Exchange Online, hybrid, and GCC High environments. Provide operational support, perform maintenance and migrations, automate tasks with PowerShell, manage RBAC and certificates, enforce email security and compliance policies, monitor performance, reduce incidents through problem management, support M&A tenant integrations, and plan backup and disaster recovery strategies.

Coordinate technician resources through real-time route changes, same-day appointment scheduling, appointment progress tracking, and subcontractor job assignments. Communicate with field professionals and management, handle incoming customer calls, and maintain accuracy while managing changing priorities in a fast-paced environment. Strong written and verbal communication, organization, customer advocacy, and willingness to learn workforce management and CRM software are required. Spanish bilingual ability and a bachelor’s degree are advantageous.

Manage critical workflows in the property transaction lifecycle, handling vendor relations, exception resolution, and AI validation. Drive operational efficiency and improve workflows.