At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.
Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Phoenix team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Phoenix sounds exciting, we would love to meet you!
Responsibilities:- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Phoenix area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
- Bonus points if you love ride-sharing so much that you're a Lyft driver too!
- Proficiency in other languages is considered a plus!
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.
This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite
The expected base pay range for this position in the Phoenix area is $16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.
Skills Required
- 1+ year of experience in an in-person customer service role (retail, technical support, or hospitality)
- Familiarity with the Phoenix area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Ability to de-escalate situations, work in a team, and exercise self-governance
- Valid unrestricted driver's license, satisfactory driving record, and insurable under Lyft policy
- Reside in states registered for Flexdrive Services LLC
- On-site full-time availability at a Flexdrive hub or office location
- Proficiency in other languages
- Current Lyft driver (bonus)
Lyft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lyft and has not been reviewed or approved by Lyft.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is provided for corporate employees, with added access to One Medical and mental‑health support for employees and dependents. Benefits materials also highlight wellness programs alongside these core plans.
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Parental & Family Support — Paid parental leave of 18 weeks is offered for biological, adoptive, and foster parents, and family‑building and fertility support are included. These provisions are consistently described as a standout element of the package.
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Leave & Time Off Breadth — Salaried U.S. employees have unlimited PTO, and hourly employees receive a defined bank of paid time off plus observed holidays. Some reports also note sabbatical eligibility after tenure.
Lyft Insights
What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
