We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting capabilities. This role owns the end‑to‑end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.
The ideal candidate brings deep hands‑on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion), strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well‑governed solutions.
What you will do:
Functional Strategy & Design
- Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
- Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
- Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
- Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
Solution Delivery & Execution
- Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed).
- Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
- Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
- Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
Reporting, Analytics & Adoption
- Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
- Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
- Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.
Leadership & Thought Partnership
- Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.
- Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
- Accountable for the health of the product.
- Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
- Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.
Required Qualifications
- 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
- 7+ years’ experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
- 6+ years’ experience configuring, customizing, and debugging WFM solutions.
- 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
- 3+ years’ partnering with SaaS vendors to deliver business outcomes.
- 3+ years working in Agile environments with experience in change management and vendor negotiation.
- 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
- 2+ years’ experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
- 2+ years demonstrating a growth mindset while developing self and others.
Preferred Qualifications
- Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data.
- Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
- Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
- Experience working in large, matrix organizations.
- Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
- Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.
Education
- Bachelor’s degree or equivalent combination of education, training, and professional experience.
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years delivering Workforce Management solutions
- 7+ years' experience working with WFM scheduling constructs
- 6+ years' experience configuring, customizing, and debugging WFM solutions
- 5+ years' experience with large enterprise WFM platforms
- 3+ years' partnering with SaaS vendors
- 3+ years working in Agile environments
- 3+ years demonstrating excellent communication and stakeholder leadership skills
- 2+ years' experience demonstrating analytical problem-solving skills
- 2+ years demonstrating a growth mindset while developing self and others
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
