Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide front-line desktop, phone, and systems support across Malvern locations: troubleshoot issues, create and manage support tickets, configure new PCs, assist department leads, and ensure timely resolution of IT requests.

Provide front-line IT support for desktops, telephony, and systems: troubleshoot and resolve issues, create and manage support tickets, set up new PCs, assist department leads, and travel occasionally between Malvern locations.

Manage and maintain CRC Americas server, network, virtualization, storage, and voice environments. Administer Windows, AD/GPO, Exchange, O365, VMware, Cisco networking and VoIP; perform monitoring, backups, security filtering, troubleshooting, reporting, documentation, help-desk escalation, automation, and participate in after-hours support and infrastructure projects.

Provide single-point-of-contact helpdesk support using Jira Service Management, GroupLink eHelpdesk, and Genesys Cloud. Troubleshoot ACD and contact center issues, manage trouble tickets, deliver strong customer service, communicate technical and non-technical information, and work collaboratively to resolve incidents.

Lead and manage the enterprise mobile device program, oversee MDM platforms (Intune, MobileIron/Ivanti), lifecycle management, security/compliance, vendor/carrier relationships, and supervise Mobile Device Administrators to deliver mobile services and support.

Serve as the primary administrator for Ellucian Colleague ERP, handling configuration, security, reporting, integrations, testing, upgrades, and Tier II/III support. Develop reports, automate workflows, maintain documentation, partner with functional offices, coordinate vendors, support Microsoft 365/Power Platform/identity solutions, and assist with data governance, disaster recovery, and IT asset management.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own and administer the existing Salesforce environment, including configuration maintenance, user support, troubleshooting, permissions and security, reports and dashboards, data management, and integration support. The role focuses on keeping the Salesforce, Celigo, and NetSuite ecosystem operating smoothly. It requires Salesforce Sales Cloud administration and familiarity with automation, while Celigo or other iPaaS experience and ERP integration background are valuable.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.