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Top IT Support & Helpdesk Jobs in Philadelphia, PA
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills:
AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
Social Impact
The Director of Technology leads the IT function, focusing on strategy, infrastructure, vendor management, and project execution for new cafe openings, ensuring operational reliability and security compliance.
Top Skills:
Cloud ServicesData Analytics ToolsHrisIt InfrastructureMdmPos SystemsSecurity Frameworks
Healthtech • Logistics • Pharmaceutical
The D365 CoE IT Service Owner leads the Dynamics 365 team, manages service delivery, ensures alignment with business needs, and oversees service enhancements and agreements.
Top Skills:
Dynamics 365ErpItil
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
New
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Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
Retail • Sales
The Senior IT Operations Analyst coordinates IT operational priorities, tracks initiatives, prepares reports, and manages vendor activities, ensuring organization and oversight of IT projects and budgets.
Top Skills:
Ai ToolsExcelMS OfficeMicrosoft TeamsPower BI
Insurance
Oversee end user support teams, manage technical issues, train staff, enforce policies, and enhance the overall technology experience for users.
Top Skills:
Active DirectoryApple IosmacOSMicrosoft ProductsO365
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