Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide entry-level, customer-facing IT support by resolving service desk tickets, troubleshooting hardware/software issues, performing device setup and maintenance, supporting deployments and updates, documenting resolutions, assisting onboarding and training, and traveling to nearby retail locations as needed under senior staff guidance.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system issues, log cases in CRM, meet SLA targets, escalate and coordinate cross-department resolution, and work assigned shifts including weekends.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide second-level helpdesk support, troubleshoot and resolve tickets, document resolutions, perform preventative maintenance, assist with client onboarding and process improvements, maintain technical certifications (Microsoft, Citrix, VMware, Cisco), and participate in an on-call rotation for off-hours emergency support.

Provide Tier 1 and Tier 2 helpdesk and onsite support for Windows PC environments: troubleshoot hardware, software, networking, and phone issues; log and follow up on tickets; deploy and image devices; assist onboarding; maintain inventory; escalate complex issues.

Provide L2/L3 administration and operational support for Windows, Active Directory, and Azure environments. Manage VMs, VNets/NSGs, backups, monitoring, hybrid identity (Entra Connect), patching, backup/restore, log analysis, and collaborate with networking, security, application, and database teams. Document configurations and follow lead architect standards.