Top IT Support & Helpdesk Jobs in Philadelphia, PA

Serve as first point of contact for customer technical support tickets: triage, perform initial remote troubleshooting of industrial equipment and software, document steps in the ticketing system, prioritize by SLAs, coordinate dispatches for on-site support, and escalate complex issues to engineering or field service teams.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Build and own the company's IT function: manage employee devices and onboarding, identity and access (SSO/MFA), SaaS administration, secure networking, MDM and endpoint security, vendor selection, and automation. Partner with teams to meet defense security and compliance (CMMC, NIST 800-171) requirements while scaling IT processes and infrastructure.

Own day-to-day resolution of helpdesk tickets for a two-sided marketplace: diagnose root causes using logs/tools, triage and route issues, lead RCAs and incident management, monitor release quality, maintain troubleshooting docs and SOPs, manage ticketing system and routine IT operations.

Provide first-line help desk support for Windows and mobile devices; configure and manage iPhone/iPad/Android via MDM; onboard/offboard users; troubleshoot software, hardware, and peripherals; support Office 365 administration; document solutions and escalate complex issues as needed.

Provide hands-on support across IS&T teams: assist with daily tasks and projects, participate in team meetings, support IT project work assigned by supervisors, and collaborate with colleagues to complete tasks.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Lead and execute the school's technology vision, manage IT infrastructure and vendors, ensure cybersecurity, provide hands-on technical support, integrate technology into curriculum, coach teachers, oversee projects, and foster innovation and continuous improvement across academic and operational departments.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.