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Top IT Support & Helpdesk Jobs in Philadelphia, PA
Professional Services
Manage IT procurement, asset intake, inventory tracking, and disposal. Create purchase orders, approve invoices, tag equipment, complete inventory transfers and reports, maintain budget records, document processes, and perform general administrative tasks while coordinating with vendors and city departments.
Top Skills:
Microsoft AccessExcelMS OfficeMicrosoft Word
Consulting • Financial Services
Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.
Other • Analytics • Design
Provide day-to-day IT and technical support for a public-sector transportation client in Harrisburg. Troubleshoot system and device configuration, manage system parameters and mapping, implement business rules, analyze operational data and produce reports, track and escalate issues, coordinate with project team, and provide infrequent off-hour on-call support.
Top Skills:
Advanced Traffic Management SoftwareArcgisIp Network System AdministrationJIRAQgisSQL
Energy
Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.
Top Skills:
MecmMicrosoft 365Microsoft IntuneMS OfficePosSccmServicenowVpn
Other • Software
Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.
Top Skills:
Ai-Powered ToolsExcelGoogle SheetsPivot TablesSalesforceSQL
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Healthtech
Provide technical phone support and training for FA2 and Prosoft, build AI agents/chatbots using RAG, identify revenue opportunities, report progress to the Manager, and apply payroll/AP/accounting knowledge where relevant. Requires strong communication, listening, analytical, and customer-focused skills.
Top Skills:
Ai AgentChatbot CreationFa2ProsoftRag
Artificial Intelligence • Computer Vision • Machine Learning • Software
Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.
Top Skills:
AWSBashCi/CdCli Admin ToolingDevice Trust ToolingDhcpDnsEndpoint SecurityGCPGoogle WorkspaceInfrastructure-As-CodeJavaScriptLanmacOSMdm PlatformsNotionPythonSlackWanZoom
Software
Provide phone/chat/email technical support for EverHealth SaaS healthcare applications: troubleshoot application, workflow, and configuration issues; document interactions; escalate complex problems; collaborate with Product, Engineering, and Billing; create and maintain knowledge base articles; meet SLA and satisfaction metrics while advising customers on best practices and workflows.
Top Skills:
Billing SystemsCustomer PortalEhrKnowledge BasePractice ManagementRevenue Cycle ManagementSaaSSupport Tools
Logistics
Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.
Top Skills:
APIsBatch ProcessingConfluenceExcelIncident Management ToolsJIRALeapMicrosoft TeamsOnedrivePowerPointSamSharepointTicketing SystemsVisual Studio OnlineWord
Greentech
Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.
Top Skills:
BashClaude CodeClaude DesktopCrowdstrikeDatadogGoogle WorkspaceJAMFMicrosoft IntuneOktaPowershellPythonScimSsoTerraform
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Top Companies in Philadelphia, PA Hiring Operations & Support Roles
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