Top IT Support & Helpdesk Jobs in Philadelphia, PA

Manage IT procurement, asset intake, inventory tracking, and disposal. Create purchase orders, approve invoices, tag equipment, complete inventory transfers and reports, maintain budget records, document processes, and perform general administrative tasks while coordinating with vendors and city departments.

Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.

Provide day-to-day IT and technical support for a public-sector transportation client in Harrisburg. Troubleshoot system and device configuration, manage system parameters and mapping, implement business rules, analyze operational data and produce reports, track and escalate issues, coordinate with project team, and provide infrequent off-hour on-call support.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Administer and support Citrix and enterprise systems, troubleshoot incidents, perform monitoring/patching, maintain documentation, enforce security and access controls, assist deployments/upgrades, follow change management, participate in on-call rotation, and collaborate with IT teams to improve operations.

Install, configure, validate, and customize GE HealthCare patient care infrastructure (monitoring, telemetry, Carescape). Collaborate with sales, IT, biomed and vendors, remediate networks, address cybersecurity, train staff, mentor field engineers, maintain records, and support new product releases. Role requires heavy travel.

Serve as primary support contact for Censis clients, troubleshoot and resolve technical and application issues (software and hardware), document communications, escalate when needed, participate in on-call rotation, coordinate with internal teams, and support process-improvement efforts.