Top IT Support & Helpdesk Jobs in Philadelphia, PA

Maintain and enhance SharePoint Online sites, including structure, navigation, branding, layouts, permissions, metadata, retention, search, and web parts. Recreate migrated pages, develop Power Apps forms and Power Automate workflows, monitor usage, and support users through troubleshooting, documentation, office hours, and training. The role also manages migration logs, compliance requirements, and communication with project leadership while supporting a federal government modernization contract.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Manage IT changes through assessment, approval, scheduling, implementation, and review. Coordinate CAB meetings, evaluate risk and impact, monitor change execution, maintain ITSM records, analyze KPIs, conduct post-implementation reviews, improve change processes, ensure ITIL and audit compliance, and support emergency changes during major incidents.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Provides second-level technical and field support for aviation security screening systems across the Americas. Responsibilities include troubleshooting equipment, software, and integrated subsystems; supporting field service teams; conducting site audits; reviewing critical spare parts; documenting actions in CRM; maintaining tools; providing customer and operator training; and helping meet service-level agreements. Requires up to 75% travel, on-call availability, physical equipment handling, networking knowledge, and TSA eQIP clearance eligibility.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own and administer the existing Salesforce environment, including configuration maintenance, user support, troubleshooting, permissions and security, reports and dashboards, data management, and integration support. The role focuses on keeping the Salesforce, Celigo, and NetSuite ecosystem operating smoothly. It requires Salesforce Sales Cloud administration and familiarity with automation, while Celigo or other iPaaS experience and ERP integration background are valuable.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.