Top IT Support & Helpdesk Jobs in Philadelphia, PA

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead design, configuration, and ongoing optimization of Microsoft Intune and Entra ID for multi-OS endpoints. Manage application deployment, app protection, patching, dynamic groups, automation via PowerShell and Graph API, MDE integration, compliance reporting, and endpoint modernization projects. Serve as SME, mentor junior engineers, maintain runbooks and script library, and support audit/compliance activities.

Provide first-line help desk support for Windows and mobile devices; configure and manage iPhone/iPad/Android via MDM; onboard/offboard users; troubleshoot software, hardware, and peripherals; support Office 365 administration; document solutions and escalate complex issues as needed.

Provide Tier 1 technical and product support for CardPointe and CardConnect gateway products (terminals, mobile, integrations). Respond to inbound calls, emails, and tickets; document issues and resolutions; troubleshoot and escalate to Tier 2; deliver merchant-facing demos and training; capture feature requests; follow SLAs and operational procedures.

Lead technical escalations for Proscias most complex customer issues end-to-end. Drive cross-system root-cause analysis, reproduce defects in lab environments, influence product and engineering roadmaps, mentor support engineers, improve escalation processes and documentation, run executive-level customer reviews, and lead complex upgrades and incident responses, including Kubernetes-based deployments.

Work-study position assisting instructors with laboratory sessions and preparing lab materials and setups. Performs hands-on support during daytime lab classes at the Philadelphia campus.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Provide day-to-day technical support and vendor management for the City's 911 mission-critical systems (CAD, call handling, radio, call logging). Manage operations, maintenance, testing, deployments, RFP/RFI/vendor selection, SLA compliance, incident response, forecasting, and project coordination to ensure continuity of 911 services.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.