Top IT Support & Helpdesk Jobs in Philadelphia, PA

Supports IT and manufacturing technology initiatives involving asset management, documentation, process improvement, automation, data quality, IT/OT systems, ERP, cybersecurity, and approved AI projects. The intern researches technology solutions, documents requirements and processes, identifies self-service and workflow improvements, and collaborates with IT, Engineering, Operations, and other teams on defined projects.

Supports global network operations by monitoring and escalating infrastructure and application alerts, administering Active Directory users and groups, configuring Cisco and Juniper switches, and troubleshooting broadband, wireless, and network issues at retail locations. The intern also contributes to technology projects and explores AI applications in network operations while collaborating with Technical Services and Operations teams.

Provides technical analysis, implementation, operational support, and maintenance for enterprise infrastructure, communications, end-user platforms, devices, and connected technologies. Supports secure and standardized technology solutions, resolves routine and moderately complex issues, participates in IT projects, and assists stakeholders and service partners. The role requires supporting systems across company locations and maintaining reliable technology operations.

Own corporate IT for a distributed organization, including identity and access management, device fleet administration, SaaS licensing, endpoint security, vendor management, office networking, documentation, workflow automation, and hands-on site support. Establish scalable IT processes, manage budgets and headcount, guide junior support staff, and travel periodically to Seattle and Mississippi locations.

Supports finance-related enterprise applications across billing, receivables, travel and expense, treasury, and cash management. Analyzes business needs, documents requirements, configures workflows, resolves production issues, coordinates vendors, and supports testing and implementations. The role also uses data analytics, automation, and responsible AI adoption to improve processes and user experiences.

Provides remote and onsite technical support for employees, troubleshooting hardware, software, printing, connectivity, and infrastructure issues. Installs and manages computers and IT devices, supports employee onboarding, manages help desk tickets in Freshservice, coordinates equipment repairs, follows up on issue resolution, and assists with hardware and software inventory and infrastructure support.

Leads day-to-day internal IT support, serving as the senior escalation point for hardware, software, network, and connectivity issues. Provisions workstations, mobile devices, warehouse scanners, and shipping printers; administers accounts and permissions; manages ticket queues and SLAs; and develops proactive fixes, scripts, and training. The role collaborates with network engineers and vendors to maintain local infrastructure and minimize operational downtime.

Provides 24/7 monitoring and first-level technical support for internal and external customers. Receives calls and alerts, troubleshoots incidents, creates and documents tickets, escalates critical issues, engages technical resources, and supports incident management. Requires strong customer service, communication, organization, reliability, and basic systems administration skills. The role includes shift, weekend, and holiday coverage in an office or hybrid environment.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Provides on-site systems administration for Department of State offices, managing servers, networks, workstations, applications, databases, patches, backups, security controls, and system performance. Resolves incidents through ServiceNow, documents configurations and topology, coordinates upgrades and equipment retirement, supports testing, and reports operational risks. The role requires regular interaction with hardware, software, users, vendors, and internal project teams.