Top IT Support & Helpdesk Jobs in Philadelphia, PA

Supports client CMMS projects through equipment data verification, data cleansing, migration, system entry, and technical reviews. Provides end-user support, maintains asset records, tracks requests, and contributes to KPI reporting and business intelligence analysis. Collaborates with stakeholders, prepares project status updates, communicates delays, and assists with optimization initiatives. The role is primarily on-site with travel of up to 25%.

Provide expert Windows administration and Tier 1/2 desktop support for the company’s laptop fleet. Responsibilities include Windows imaging, deployment, patching, lifecycle management, Active Directory and Microsoft 365 administration, hardware and connectivity troubleshooting, laptop provisioning, asset inventory, endpoint compliance, and process improvement. The role supports users both remotely and in person while maintaining strong customer service and resolving complex technical issues.

Supports Warehouse Management Systems, controls systems, and automated material handling technologies in a distribution center. Responsibilities include monitoring performance, troubleshooting issues, coordinating escalations, supporting users and training, maintaining documentation, conducting testing and validation, analyzing operational data, and contributing to process improvements. The role collaborates with logistics, IT, maintenance, and vendors to maintain reliable, accurate, and efficient warehouse operations.

Provides fully onsite Tier 1 and Tier 2 IT support at a manufacturing facility, troubleshooting hardware, Microsoft 365, mobile devices, printers, conference systems, networks, and Intune-managed devices. Responsibilities include ticket management, imaging, patching, asset documentation, onboarding and offboarding, executive and laboratory support, event assistance, reporting, vendor coordination, and user training. Requires strong customer service, communication, hardware troubleshooting, Microsoft 365 proficiency, and familiarity with ITIL and GxP practices.

Summer interns support FMC’s Digital organization through daily activities, special projects, IT modernization initiatives, and process improvement. Interns gain hands-on experience through job shadowing, mentoring, training, networking, and team participation across areas including security and compliance, data analytics, IT transformation, and business IT enablement. The role is hybrid at FMC headquarters in Philadelphia and runs from early June through August 2027.

Configure, stage, image, enroll, test, and troubleshoot smartphones, tablets, laptops, routers, and related managed mobility equipment. Provide Tier 1 and Tier 2 technical support, document incidents and resolutions, maintain accurate asset and configuration records, follow customer-specific build requirements, perform quality checks, and support device deployments, returns, replacements, and redeployment workflows.

Provides on-site technical support for employees, contractors, and new hires across PCs, mobile devices, peripherals, Microsoft products, printers, meeting-room technology, and applications. Configures hardware and software, manages onboarding and equipment inventories, ensures patch compliance, documents resolutions, trains users, coordinates vendors, and supports technology projects including office moves, migrations, rollouts, and security compliance initiatives.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Lead and execute the company's managed IT strategy and roadmap. Oversee Service Delivery, Professional Services, NOC, Helpdesk, Field Support and SOC relationships. Architect large-scale cloud, security, and multi-site solutions, own solution estimating, vendor/contract negotiations, compliance (SOC II, ISO 27001, HIPAA), KPIs and budgets, and drive automation, AI, and analytics adoption while supporting executive-level escalations.

Provide Level 2 desktop/laptop and mobility support for attorneys and staff, perform installations/upgrades, troubleshoot hardware, software, network, and telephony issues, document resolutions, support rollouts and remote trial sites, and liaise with Level 3 engineers and firm telecom.