The Role
The IT Operations Coordinator supports IT through vendor management, operational process development, and light technical support, ensuring smooth workflows.
Summary Generated by Built In
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The IT Operations Coordinator will support the IT function through vendor management, operational process development, and light technical support. This role acts as the operational backbone of the IT team- ensuring vendor relationships run smoothly, documentation stays current, and day-to-day IT workflows operate efficiently. This position reports to the Director of IT Applications and partners closely with the Systems Support team and internal stakeholders across the organization
Primary Job Responsibilities:
- Vendor & Contract Management - ~50%
- Manage the full lifecycle of IT vendor relationships, including sourcing, procurement coordination, and contract tracking.
- Maintain vendor records, renewal calendars, and performance expectations to ensure timely renewals and ongoing compliance.
- Collaborate with leadership on vendor evaluations and cost-saving opportunities.
- Partner with the IT Manager, who will handle negotiation and new deal execution; this role ensures operational follow-through and ongoing vendor oversight.
- Documentation, Processes & Workflow Development - ~25%
- Create and maintain clear, user-friendly IT documentation, including SOPs, knowledge base articles, and process flows.
- Establish structured procedures for recurring IT tasks and projects.
- Support project tracking by documenting milestones, timelines, and key deliverables.
- IT Operations & Helpdesk Support - ~25%
- Assist the Systems Support team by handling overflow tickets, especially during peak periods or staff absences.
- Provide light technical support across hardware, software, access management, and troubleshooting.
- Participate in broader IT projects as needed.
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, or a related field
- 2 - 4 years of experience in IT operations, vendor management, procurement coordination, or similar administrative/technology environments.
- Strong organizational and project coordination skills, with the ability to track multiple concurrent workstreams
- Ability to create clear written documentation and translate complex technical concepts into simple language.
- Proactive mindset and attention to detail in managing follow-ups, deadlines, and readiness planning
- Comfortable with light hands-on IT support in a structured helpdesk setting.
- Excellent communication skills and the ability to collaborate across teams.
Job Location
- This role will be hybrid at our Philadelphia office ~2x/week.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
Documentation
Helpdesk Support
It Vendor Management
Process Development
Technical Support
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
