Top Artificial Intelligence Operations & Support Jobs

Provide advanced technical support for enterprise SaaS customers: diagnose and resolve platform issues, guide implementations and onboarding, reproduce and validate bugs with Product/Engineering, create and maintain technical documentation, and translate complex technical concepts for diverse stakeholders to drive exceptional customer outcomes.

Lead and scale global field operations for installation, commissioning, maintenance, and on-site support of deployed telescope and precision hardware systems. Build workforce planning, processes, documentation, tooling, and quality standards. Serve as customer escalation, partner with engineering/sales/manufacturing, own financial performance and service models, and travel globally to support installations and operations.

Owns the company’s end-to-end corporate IT function as the sole IT resource. Responsibilities include employee support, onboarding and offboarding, endpoint and hardware lifecycle management, Google Workspace or Microsoft 365 administration, networking, VPN, DNS, internet uptime, SaaS licensing, IAM, cloud access, documentation, vendor and MSP management, office technology, and vendor-coordinated build-outs. The role requires hands-on technical support, proactive process improvements, and strong stakeholder and vendor communication.

Leads and scales the global enterprise Deal Desk function, overseeing deal structuring, pricing, discount governance, bookings accuracy, SKU management, order forms, and quote-to-cash processes. Partners with Sales, Finance, Legal, Product, IT, and RevOps to improve approval frameworks, pricing effectiveness, Salesforce and CPQ systems, transaction reporting, and commercial operations. Manages and develops a global Deal Desk team while supporting complex SaaS sales motions and advising senior stakeholders.

Leads Elsevier’s global End User Services organization across engineering, network engineering, service assurance, service delivery, and 24/7 TechDesk teams. Develops the function’s strategy and roadmap, drives AI, automation, modernization, resilience, security, and operational excellence, and manages governance, budgets, resources, vendors, and transformation initiatives. The role focuses on delivering secure, reliable workplace technology and exceptional colleague experiences at enterprise scale.

Administer and improve Jira Cloud for software engineering teams by configuring workflows, issue types, fields, permissions, dashboards, boards, and Jira Plans. Partner with Engineering and Program Management on scalable processes, audit adoption and data quality, provide tier-2/3 support, and document standards. Build Atlassian Rovo Agents and MCP integrations, maintain connections with enterprise platforms such as ServiceNow and GitHub/GitLab, and deliver reporting for roadmap, release, and delivery visibility.

The Global Head of Operations at QSIC will build and scale operations for their intelligent audio platform, leading global teams, managing installations, overseeing customer support, and ensuring operational excellence across multiple regions.

Provide deep technical support to customers using TimescaleDB and relational databases. Manage support cases end to end, advise on database administration, data modeling, query optimization, design, and implementation, and build strong customer relationships. The role requires clear, empathetic communication, curiosity, and willingness to learn new products. Familiarity with PostgreSQL, cloud platforms, NoSQL databases, data modeling, and database backup, restoration, migrations, and query-plan analysis is beneficial.

The Chief of Staff will support the CEO in GTM operations, enhance cross-functional clarity, and act as an external representative for Onehouse, driving company growth through strategic execution and operations management.

The Deployment Strategist will manage on-site operations within hospitals, leading rollouts and ensuring organizational change while demonstrating ROI to executives and bridging communication with product teams.