Top Artificial Intelligence Operations & Support Jobs

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Reviews Snapchat advertisements for policy, safety, and technical compliance; manages review queues against service-level and throughput targets; supports advertisers and Sales through ticketing systems; escalates questionable content; audits AI moderation models; analyzes trends and performance; collaborates with Product, Engineering, and Technical Ad Support to resolve tooling issues and improve workflows; and supports moderation initiatives, localization, and translation projects.

Supervise daily mining and data center operations at the Corsicana facility. Coordinate staffing, task assignments, equipment monitoring, troubleshooting, safety compliance, inspections, records, incident documentation, and workflow optimization. Lead and develop operators, collaborate with cross-functional teams, resolve operational issues, and support continuous improvement while maintaining productivity and safe site operations.

Provides advanced IT support across hardware, software, endpoints, access, mobile devices, conferencing, printing, and workstations. Resolves incidents, performs break/fix and provisioning, administers endpoint and support platforms, and supports deployments, upgrades, migrations, office moves, and refresh cycles. Maintains documentation, inventory, site readiness, and operational continuity while mentoring Level 1 technicians. Supports users across multiple facilities, including executives and VIPs, with travel between Corsicana and Waco.

Provides advanced IT support across hardware, software, endpoints, access, mobile devices, conferencing, printing, and workstations. Resolves incidents, performs break/fix and lifecycle support, administers endpoint and Microsoft 365-related systems, and supports deployments, upgrades, migrations, office moves, and refresh projects across facilities. Maintains documentation, inventory, and operational readiness while mentoring Level 1 technicians and supporting executive and VIP users.

Supports VP-level leadership through complex calendar management, meeting and travel coordination, correspondence preparation, expense and credit card reconciliation, onboarding support, and confidential information handling. The role resolves scheduling and organizational issues, optimizes executive time, assists new hires with internal systems and processes, and identifies opportunities to integrate AI into workflows and decision-making.

Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Refers matters to subrogation or special investigations teams, participates in reviews, arbitrations, mediations, and field investigations, and mentors team members while providing technical guidance and supporting workload management.

Investigates, evaluates, negotiates, and settles bodily injury claims with injured parties. Communicates with policyholders, witnesses, and claimants; assesses coverage, liability, damages, reserves, and suspicious claims; identifies subrogation opportunities; documents claim activity; and secures financial and claim-file information while providing policyholder service.

Processes routine workers’ compensation claims by investigating facts, verifying medical and policy information, managing ongoing medical cases, documenting claim activity, authorizing medical payments, drafting correspondence, and identifying cases requiring referral or subrogation. Provides injured workers, employers, and medical providers with timely information and quality service while applying claim protocols and coordinating independent medical exams, peer reviews, and medical management resources.

Lead strategic and operational initiatives across Nourish, from problem framing through execution and measurement. Responsibilities include designing operating models, improving systems, analyzing business metrics, identifying growth opportunities, developing recommendations, and collaborating cross-functionally to deliver organizational priorities. The role may support corporate, growth, care, commercial, revenue, provider, or network strategy teams and requires strong analytical, communication, organizational, and project management skills.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Handle inbound customer requests via phone, email, chat, and ticketing systems; troubleshoot standard technical and account issues; document interactions; escalate complex problems; follow security protocols; collaborate with internal teams; support customer education and maintain relationships.

Answer and route incoming calls on a PBX/multi-line system, greet visitors, receive and sort mail and faxes, update calendars, create basic documents, train relief receptionists, and perform general clerical tasks (filing, copying, data entry). Provide customer service and follow safety procedures; may work overtime as needed.

The Contract Administrator manages subcontract agreements, tracks performance and compliance, and coordinates with internal teams to ensure smooth contract execution.

Provide high-level executive administrative support for multiple C-level leaders, including calendar and travel management, meeting coordination and minutes, expense reporting, onboarding/offboarding support, confidential correspondence, light project management, recruiting logistics, and serving as an administrative process resource and liaison across business segments.

Provides remote customer service for healthcare providers, health plans, and IPAs. Resolves concerns involving claims, authorizations, and IPA functionality; interprets contracts; documents issues; coordinates follow-up; and communicates timely resolutions. The role also supports surveys, quality and call-volume standards, occasional staff training, and empathetic interactions. Full-time availability for assigned eight-hour shifts, occasional overtime, California residency, HIPAA confidentiality, and secure remote work are required.

Process and verify transactions accurately using established procedures and processing systems. Perform data entry, identify and resolve discrepancies to maintain data integrity, and collaborate with team and management to improve workflows, efficiency, and regulatory compliance.