Top Artificial Intelligence Operations & Support Jobs

Provides first-level IT support through phone, email, and ticketing channels. Troubleshoots hardware and software issues, administers user accounts, manages SFTP requests and file transfers, supports computers and printers, performs routine testing, documents procedures, and escalates complex issues. The role also coordinates with IT teams, handles confidential information, completes recurring assignments, and assists with moving equipment.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Handle inbound and outbound customer retention calls, prevent cancellations, resolve billing and service concerns, apply eligible retention offers, troubleshoot devices, document interactions, and meet save-rate, quality, productivity, and compliance targets. Representatives navigate CRM and case management systems, manage escalations, complete follow-ups, and provide professional, empathetic customer service while maintaining accurate records and collaborating with the team.

Own Salesforce implementation and development while building the systems, integrations, automations, workflows, reporting, and dashboards that support scalable go-to-market operations. Partner with sales leadership to optimize pipeline management, prospecting, enrichment, outreach, forecasting, customer handoffs, and revenue technology. Evaluate and integrate GTM tools, improve data architecture, reduce manual work, and experiment with AI-powered workflows in a fast-moving B2B SaaS startup.

Owns RXNT’s product enablement strategy, LMS, training, documentation, Help Center content, and feature-launch education. The role serves as a subject-matter expert for clinical and practice-management software, supports Sales, Customer Service, Onboarding, and customers, and builds scalable content, automation, and training frameworks. Responsibilities include cross-functional rollout planning, tool adoption, webinar delivery, process improvement, and coordination with Product and Marketing.

Build and deploy GTM technology solutions, AI agents, automations, integrations, and data workflows across marketing, sales, and post-sales. Improve data hygiene and LLM inputs, enable GTM teams on new technologies, and support campaign execution including segmentation, asset management, email builds, A/B testing, evaluations, and deployment.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management systems, cameras, and Linux-related issues; documents resolutions in the CRM; follows escalation procedures; supports geospatial customer setup; and completes ongoing product training and certifications.

Lead Zoox’s cartography organization responsible for creating, maintaining, validating, and releasing high-definition maps for autonomous robotaxi operations. Manage multiple internal and vendor teams, set map quality and production standards, oversee change detection and QA processes, prioritize city expansion and map freshness, define tooling needs with software and ML teams, manage vendor performance, and report operational metrics to senior leadership.

Owns all aspects of an early-stage AI startup’s Palo Alto office, including supplies, meals, facilities, vendors, access control, safety, mail, equipment, events, visitor hospitality, onboarding, scheduling, travel, expenses, and documentation. The Office Manager will establish operational processes, support founders and business teams, coordinate office logistics, and ensure the workplace remains organized, secure, stocked, and welcoming.

Coordinates workplace operations across three offices, including procurement, purchase orders, invoices, budgeting, vendor management, facilities upkeep, access control, inventory, front-desk duties, shipping, meetings, events, celebrations, interviews, and onboarding. Provides onsite support in Riviera Beach, Florida, while managing operational needs across Florida, Montana, and Austin locations.