Top Operations & Support Jobs

This is a general application for candidates whose skills do not match currently posted openings. Applicants are added to the organization’s talent pool and may be considered for current or future positions. The application does not replace applying to specific advertised roles, and candidates are encouraged to check the employment page periodically and submit official applications for suitable openings.

Leads production support for a customer-facing ecommerce application. Monitors performance using Dynatrace and Splunk, resolves incidents within SLA, provides weekly after-hours on-call support, diagnoses recurring issues, recommends performance improvements, collaborates with business and development teams, creates knowledge documentation, and participates in design and knowledge-transfer sessions.

Manage and govern the Microsoft 365 AI and automation platform (Power Platform, Copilot Studio, Azure AI). Own architecture, environment strategy, DLP and connector governance, integration with Azure and enterprise systems, monitoring, cost control, security compliance, and a Power Platform & AI Center of Excellence while partnering across infrastructure, security, and business teams.

Summer 2027 hybrid intern supporting Shure’s Customer Experience department across Customer Success, Applications, Channel Support, and Service/Repair. Responsibilities include responding to customer and dealer inquiries, documenting interactions, assisting with pre-sales leads, coordinating support and repair requests, processing dealer orders, tracking escalations, and providing administrative support. The role requires strong communication, organization, problem-solving, customer service, and Microsoft Office skills.

Provides administrative and reception support for the New York team, including travel coordination, meeting and conference room scheduling, invoice and expense processing, Workday assistance, visitor reception, event planning, courier and mail coordination, office supply inventory, and general office upkeep. Requires strong organization, communication, numerical accuracy, responsiveness, and proficiency with Microsoft Office and Workday.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

This is a general application for candidates whose skills do not match currently posted positions. Applicants are added to the company’s talent pool and may be reviewed for current or future opportunities. Candidates should continue checking the careers page and submit official applications for specific openings when available.

Provides flexible cross-functional support across customer care, dispute resolution, investigations, account management, billing, and other operational teams. Assists customers and businesses through multiple communication channels, maintains accurate records and case documentation, manages changing priorities and work queues, and uses CRM, case-management, reporting, and approved AI tools. Requires adaptability, strong communication, organization, sound judgment, attention to detail, and a customer-focused approach.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.

Provide first-line remote and onsite technical support for multiple clients. Maintain desktops, laptops, mobile devices, operating systems, software, networks, phone systems, and security solutions across PC and Mac environments. Manage tickets, documentation, time tracking, customer communications, remote monitoring, and issue escalation. Troubleshoot hardware, software, connectivity, servers, Active Directory, backups, and disaster recovery systems while building strong client relationships.