Top Operations & Support Jobs

Provides remote product and technical support for customers using Net Health software. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, managing email and phone cases within service-level guidelines, escalating complex issues, documenting feedback, conducting follow-ups, and participating in product training. Some evening, weekend, and holiday coverage is required.

Provides Japanese-English interpretation and translation across business development, PR, social media, client, and executive communications. Serves as a cultural liaison, manages multilingual social media accounts, creates content and analytics reports, and supports marketing adaptation. Assists executives with business and personal communications in Los Angeles, including appointments and local services. Requires confidentiality, strong organization, entertainment industry knowledge, and native-level proficiency in both languages.

Supports funeral and memorial services by coordinating with families, clergy, and staff; preparing chapel and reception areas; assisting with viewings; directing services; transporting loved ones; transferring cremated remains; maintaining facilities; and completing administrative records. Requires compassion, professionalism, communication, organizational skills, schedule flexibility, a clean driving abstract, and ability to lift up to 50 pounds. Full training is provided.

Build and run Transluce’s business operations infrastructure as the organization scales from 20 to 40+ employees. Responsibilities include managing financial controls, accounts payable and receivable, donations, audits, internal tools, cybersecurity and privacy compliance, SOC 2 controls, office IT, vendor relationships, and workplace infrastructure. The role advises leadership, improves processes, and balances strategic planning with hands-on execution.

Conduct daily quality control checks, random sampling, audits, and call center process reviews to ensure compliance with state requirements and SLAs. Participate in QA calibration, provide analytical feedback on trends and improvement areas, assist with team chats, and support call handling during peak periods. The role is primarily in-office, with potential work-from-home eligibility based on performance.

Reviews and maintains insurance policies, certificates, endorsements, and related records for accuracy and compliance. Verifies coverage details, tracks renewals and claims documentation, identifies deficiencies, and coordinates with carriers, brokers, lenders, and internal teams to resolve issues. Prepares correspondence and reports while protecting confidential policy and client information.

Provides hands-on internal IT and helpdesk support, troubleshooting hardware, software, access, and connectivity issues. Administers Microsoft 365, Active Directory, Azure, Windows Server, networks, phone systems, and security tools. Manages equipment inventory and employee onboarding, supports automated workflows, contributes to infrastructure projects, and participates in an after-hours on-call rotation. The role is hybrid in New York City, requiring at least three office days per week.

Provides Tier 2 technical support for internal users and managed services clients. Responsibilities include resolving escalated tickets, troubleshooting Windows, macOS, Microsoft 365, identity, networking, servers, mobile devices, meeting-room technology, and specialized IP-based systems. The role monitors alerts, coordinates vendors and escalations, maintains ticket documentation, contributes to knowledge resources, delivers customer service, and participates in on-call rotations.

Locate and recover assigned assets, investigate debtors and collateral, communicate with clients and debtors, maintain accurate recovery records, and ensure regulatory compliance. The role requires independent work, strong negotiation and problem-solving abilities, a valid driver’s license, and successful completion of background and drug screening. A recovery agent license is preferred but not required, with training available. Compensation is commission-based with a flexible schedule.

The Operations Manager oversees the daily operations of a shelter, managing staff, ensuring safety and compliance, and driving quality improvement initiatives.