Top Operations & Support Jobs

Own partner-reported production issues from triage through resolution, investigating application logs, API traffic, databases, and integrations. Communicate status to financial institution partners, monitor live systems, improve alerts and dashboards, and collaborate with Engineering and Product on bugs and permanent fixes. Create runbooks, knowledge articles, automation, and monitoring improvements while handling regulated financial data and multiple priorities.

Research emerging markets, technologies, companies, and customer segments to identify strategic growth, investment, acquisition, partnership, and commercialization opportunities. Develop market assessments, business cases, market-entry strategies, financial forecasts, and executive presentations. Support due diligence and coordinate cross-functional projects from concept through commercialization while collaborating with global leadership, Engineering, Sales, Finance, Marketing, Operations, and R&D.

Manages daily operations, leasing, financial performance, resident relations, staffing, compliance, and reporting for four multifamily properties. Performs portfolio-wide move-out audits, refunds, write-offs, collections coordination, payroll deduction postings, invoice approvals, employee file audits, and budget support. Travels routinely between properties and across the East and West Coasts to cover vacancies, stabilize underperforming sites, conduct audits, and provide corporate management support.

Supports business analysis across projects by scoping initiatives, structuring backlogs, analyzing stakeholders and processes, eliciting requirements, documenting as-is and to-be states, and creating user stories. Participates in Agile ceremonies and collaborates with clients, product owners, and development teams. The role requires Salesforce knowledge, familiarity with Agile and Scrum, and experience using requirements-gathering and process-mapping tools such as Jira and Lucidchart.

Paid summer internship rotating across insurance operations, commercial and personal lines, employee benefits, sales support, claims coordination, marketing, data analytics, IT, HR, communications, and finance. Responsibilities include shadowing professionals, assisting with projects and administrative tasks, supporting client service and reporting, and gaining exposure to insurance workflows and professional services.

Manages Qalam Seminary’s day-to-day institutional operations on behalf of the Associate Director. Responsibilities include tracking organizational goals, maintaining documentation and dashboards, coordinating cross-functional communication and meetings, following up on action items, identifying process improvements, and overseeing facilities operations, vendors, maintenance requests, and space usage. The role also develops SOPs, maintains records, and ensures operational data and priorities remain accurate, current, and effectively executed.

Supports the CEO, executive leadership team, and shareholder board through calendar management, communications, travel coordination, board administration, governance records, shareholder meetings, corporate events, and special projects. The role manages confidential information, vendor relationships, event budgets, corporate records, and one receptionist while coordinating executive and corporate travel. It requires professionalism, discretion, strong organization, and advanced Microsoft Office, Teams, SharePoint, and PowerPoint skills.

Provides front-line operational and customer support to administrators, agents, brokers, and policyholders. Responds to inquiries through phone, chat, and email; researches answers; maintains accurate interaction records; prepares quotes; and binds insurance coverage aligned with customer needs. The role requires strong communication, organization, multitasking, and customer service skills. A high school diploma is typically required, with a property and casualty insurance license preferred initially but required within three months for Agency Operations.

The Business Analyst will lead cross-functional requirements gathering, stakeholder workshops, process modeling, solution definition, impact analysis, and requirements traceability. The role partners with architects, developers, and product owners, supports planning and UAT, validates implemented solutions, gathers post-launch feedback, and develops and delivers user training. The analyst will independently manage medium-complexity initiatives focused on operational improvement and strategic organizational change.

Manages onsite auction administration, including bidder registration, electronic sales recording, transaction flow, purchase tracking, payments, reporting, and customer communication. Sets up registration and sales systems, completes errands and staff meetings, and supports accurate, efficient auction operations. Requires strong organization, attention to detail, communication, judgment, multitasking, customer service, technology comfort, and accuracy with financial transactions.