About the Role
We are looking for a motivated Junior Business Analyst to join our team and support business analysis efforts across various projects. In this role, you will work closely with stakeholders, product owners, and development teams to refine requirements, structure project backlogs, and contribute to the delivery of innovative solutions. Strong analytical skills, communication skills, and working knowledge of Salesforce will be key to success in this position.
Key Responsibilities
Assist in project scoping and help structure the backlog for projects to ensure clear prioritization.
Participate in stakeholder analysis, defining personas, and understanding business needs.
Identify and document client pain points, mapping as-is and to-be states to optimize processes.
Engage in Agile ceremonies, including sprint planning, stand-ups, refinement, and prioritization sessions with clients.
Conduct elicitation workshops, gathering business requirements and documenting processes effectively.
Maintain the team backlog, ensuring development teams receive well-defined user stories for implementation.
Skills & Qualifications
Practical Business Analysis knowledge with a strong passion for career growth in this field.
General awareness of tools and techniques for requirements analysis and lifecycle management.
Working knowledge of Salesforce, with a preference for candidates holding a Salesforce certification.
Understanding of Agile methodologies, preferably with experience working in a Scrum team.
Familiarity with collaborative requirement-gathering tools and process mapping services such as Jira, Lucidchart, or similar platforms.
Why Join Us?
Work in an Agile-driven environment, collaborating with cross-functional teams.
Gain hands-on experience in Salesforce implementations and business analysis methodologies.
Contribute to impactful projects that enhance business efficiency and technology adoption.
If you are eager to apply your Agile, Salesforce, and business analysis skills in a professional setting, we’d love to hear from you!
Skills Required
- Practical knowledge of business analysis
- Awareness of requirements analysis and lifecycle management tools and techniques
- Working knowledge of Salesforce
- Salesforce certification
- Understanding of Agile methodologies
- Experience working in a Scrum team
- Familiarity with collaborative requirements-gathering tools and process-mapping services such as Jira or Lucidchart
What We Do
Xperience 1st is an IT services and consulting company focused on customer-experience transformation. It helps small and medium-sized businesses across the Middle East, Africa, and Europe implement Salesforce CRM and Genesys Cloud, integrate omnichannel contact-center solutions, and adopt cloud platforms from AWS and Google. Its mission is to bridge customer relationship management and contact-center technologies through customized digital solutions that improve engagement, workflows, and business growth.
