Top Operations & Support Jobs

Provide administrative support to District Managers including reconciling mileage and expense reports, making travel arrangements, coordinating events and logistics, preparing routine documents and reports, maintaining files, and handling confidential information.

Provide frontline technical support to traders via phone, email, and chat. Diagnose and resolve hardware, OS, networking, connectivity, and platform issues across desktop, web, and mobile. Document tickets in Salesforce and JIRA, escalate complex problems to Engineering, test updates in staging, and help educate users on platform navigation and customization.

Provide after-hours and weekend travel support: monitor channels, handle flight/hotel/transport disruptions, rebook travel per SOPs, escalate high-impact issues, document actions, and hand off unresolved items to weekday Logistics.

Serve on the ServiceNow Platform team to translate business needs into technical solutions, design UI mock-ups and functional requirements, analyze ITIL processes, identify automation and process improvements, produce technical documentation, and participate in Agile ceremonies to drive adoption and platform governance.

Manage and develop a team of Lead Development Analysts while owning operational reporting, dashboards, forecasts, and performance analysis for License Management and License Audit. Ensure lead quality and sales-readiness, identify bottlenecks, maintain consistent metric definitions, and provide leadership with recurring reports, trends, and insights to drive capacity and process improvements.

Support daily middle-office operations for private credit: reconcile cash and positions, resolve breaks with custodians, manage loan/security administration, assist settlements, liaise with internal teams and external agents, maintain controls and process documentation, and support automation/UAT projects.

Lead strategic planning and operating-model design to improve fleet sales execution. Build cross-functional rhythms, drive transformation opportunities into executable plans, enable executive-ready reporting and dashboards, reduce process friction, and pilot AI/automation to improve planning, reporting, and coordination.

Provide help-desk level system administration and end-user support for customers at Hill AFB. Resolve technical and access issues, use automation and scripts to improve workflows, develop user training and documentation, and coordinate with internal/external organizations. Maintain required certifications and an active Top Secret clearance.

Design, build, and scale corporate IT systems for office and remote employees. Lead complex troubleshooting across endpoints, identity, collaboration, and networks. Automate workflows and build internal tools, maintain standards and documentation, and partner with stakeholders and vendors to improve reliability, security, and user experience.

Perform routine IT operations tasks to deploy, monitor, and maintain enterprise systems. Follow documented troubleshooting steps, resolve standard alerts, escalate unclear issues, and assist senior admins with lifecycle tasks. Communicate within IT operations, adhere to governance, and support system patching and log analysis under supervision.