Top Operations & Support Jobs

Handles high-volume payment and refund support for business travelers by contacting hotels and vendors, obtaining receipts and folios, collecting updated payment details, issuing pre-authorization forms and virtual credit cards, resolving payment issues, and coordinating credit card reversals. Maintains accurate records and timely updates while managing multiple tasks in a fast-paced, back-office environment.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Operate and manage sportsbook website and mobile app displays, including classification pages, offers, country- and state-specific content, and live streams. Monitor content accuracy, compliance, and promotional effectiveness across media platforms. Coordinate with scheduling, trading, and analysis teams to prioritize sporting events and support customer engagement. The role requires flexible evening and weekend hours, strong attention to detail, sports knowledge, organization, communication, and the ability to work under pressure.

Own and improve product development operations, launch processes, cross-functional workflows, product knowledge, and enablement. Build AI-powered agents and automated workflows, maintain launch visibility, analyze product and customer signals, and provide actionable recommendations to product leadership. Collaborate across Product, Engineering, Marketing, Sales, Customer Success, and Support to improve alignment, efficiency, and operational excellence.

Supports Revenue Operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. The role partners with Sales, Marketing, Partnerships, Enablement, Finance, and other teams to optimize go-to-market execution. This is a six-month Northeastern University co-op or internship based in Boston.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Provides level 2 desktop and service desk support for hardware, software, mobile devices, printers, scanners, barcode readers, and Windows 11 systems. Resolves and documents tickets, performs device installations and imaging, creates knowledge base articles, troubleshoots manufacturing and distribution technology, escalates issues when needed, and coordinates with managed service teams and vendors.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Provides high-volume customer support through phone, email, and SMS; researches issues, delivers solutions, meets service metrics, maintains records, and collaborates across departments. Requires strong communication, multitasking, troubleshooting, organization, and customer-service skills. This hybrid role requires Tuesday office attendance, stable internet, and residence in Phoenix or Atlanta, with evening, weekend, and holiday flexibility.

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.