Top Operations & Support Jobs

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

The Project Operations Lead will manage communications between brands and agencies, guide users through the agency search process, and support product development.

Lead and develop a 10–25 person customer service team across phone, email, chat and social media. Drive performance, coaching, quality evaluations, hiring support, reporting, process improvements, and handle escalations while supporting learning and engagement initiatives.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provide empathetic, multi-channel customer support (phone, email, chat), troubleshoot account/billing/technical issues, document interactions, escalate complex problems to Engineering/Product, identify process improvements, support one weekend day weekly, and relay customer feedback to inform product and marketing decisions.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Provide friendly, accurate customer support via live chat, phone, and email. Use internal tools to investigate and resolve inquiries, escalate when necessary, and ensure compliance with licensing and responsible gambling policies. Participate in an 8-week training program and collaborate with teams to improve customer experience.

Provide service-desk support handling high volumes of inbound/outbound calls, troubleshoot via scripts, manage tickets and SLAs, administer Active Directory accounts, use remote support tools, create documentation, and provide on-call rotational support while maintaining strong customer service.

Lead and manage the Platform Support team to resolve escalated technical issues for internal and external users of the ARRIVEnow platform. Improve processes, define KPIs, run incident management and escalations, coordinate with Product and Development, and develop training and performance management for the team.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.