Top Operations & Support Jobs

Supports a senior development leader by managing calendars, meetings, expenses, travel, donor research, donor materials, event communications, and CRM records. The role requires strong organization, communication, problem-solving, attention to detail, and the ability to manage competing priorities in a high-stress environment. Frequent travel, a valid driver’s license, and support for fundraising and donor-management activities are required.

Leads a team of 13–15 Fraud Associates responsible for protecting cardholders from fraudulent activity. Oversees coaching, performance management, scheduling, escalations, staffing, and career development. Uses operational data and dashboards to improve accuracy and efficiency, handles complex fraud cases, translates policy updates into team guidance, and helps build scalable fraud operations processes and culture.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Manages the IT department, infrastructure, cloud environments, enterprise software, projects, budgets, policies, and support operations. Leads IT staff, resolves user issues, collaborates with leadership and project managers, and supports government and commercial compliance needs. Oversees security controls, risk mitigation, and ISO 27001 compliance while developing IT strategies and expanding the team and infrastructure.

Lead and oversee daily commercial cleaning operations, implement efficiency and quality strategies, ensure health and safety compliance, manage operations staff, analyze performance metrics, and maintain client relationships to drive company growth.

Provides sales and administrative support to account executives and sales managers, including order entry, invoicing, campaign coordination, presentations, client records, and sales data management. Oversees front desk operations, supplies, mail, scheduling, vendors, office events, onboarding logistics, and equipment coordination. Requires bilingual English and Spanish communication, Microsoft Office proficiency, strong organization, customer service skills, and the ability to manage multiple deadlines.

Coordinates campus event reservations and logistics, supports internal and external events, and provides audiovisual consultation, setup, troubleshooting, training, and technical support. Manages room scheduling through 25Live, event operations reports, AV inventories, conferencing systems, equipment rentals, and vendor or IT coordination. Supports executive meetings and major university events, develops user documentation, and provides rotating evening and weekend coverage.

Unpaid job-shadowing experience in a healthcare setting. Participants observe clinical and administrative workflows, discuss procedures with mentors, attend permitted meetings or training, document observations, and follow confidentiality, safety, and compliance standards.

Provides senior-level escalation support for complex enterprise application issues, including root cause analysis, incident resolution, release validation, and on-call coverage. Partners with development, infrastructure, product, and business teams; mentors support analysts; maintains runbooks and knowledge articles; and improves ticketing and support processes. Uses AI-assisted diagnostics, automation, log analysis, and documentation tools to increase support efficiency and quality.

Partner with the founders to determine strategic investments and build capabilities supporting growth toward $100M in revenue. Develop operating plans, budgets, hiring decisions, financial models, performance reporting, fundraising materials, and strategic initiatives involving new markets and partnerships. Recruit initial teams and lead initiatives until permanent ownership is established. The role requires analytical judgment, cross-functional collaboration, and hands-on execution in a startup environment.