Top Operations & Support Jobs

Provides operational support across client advisory, service, compliance, investments, and accounting teams. Manages client paperwork, supports quarter-end processes, resolves operational issues, and improves onboarding and documentation workflows. The role will develop expertise in Tamarac Reporting and Practifi CRM while using Excel, SQL, Claude, and automation tools to streamline processes and build AI-enabled workflows with appropriate quality controls.

Supports the launch and growth of emerging products by resolving customer issues, coordinating escalations, analyzing support trends, documenting processes, and improving operational readiness. The role partners with Product, Engineering, Customer Success, and Operations teams to capture product feedback, maintain knowledge resources, develop support materials, and track customer-impacting issues through resolution. It also uses AI-enabled tools and automation to improve documentation, knowledge management, and routine support workflows.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Manage the Field Study student lifecycle from registration through certification and alumni engagement. Oversee Circle administration, community moderation, student support, communications, live programming, fellowship administration, records, and operational workflows. Coordinate cross-functional projects, track student progress, analyze feedback and participation data, and improve program systems, engagement, and student experience across overlapping somatic education cohorts.

Lead design, development, and maintenance of knowledge management solutions for JID-TC. Bridge IT administration and curriculum management to secure, store, and integrate courseware and student data. Support continuous learning, user training, change management, and compliance with DoD security standards.

Provides mathematics instructional coaching, teacher development, curriculum alignment, and data analysis to improve student achievement. Delivers small-group intervention and enrichment, observes and models instruction, supports assessment and pacing plans, and collaborates with administrators and academic teams. The specialist also helps develop professional development, intervention programs, and school policies, monitors student progress, and may teach classes when needed.

Provides high-level administrative support to an EVP and CFO, including calendar and meeting coordination, travel planning, financial reports, expense reports, confidential information management, conference logistics, stakeholder communication, and special projects. The role requires proactive judgment, discretion, organization, financial process knowledge, and proficiency with Microsoft Office while working in person at the New York headquarters.

Provides administrative and customer service support for an onsite office. Responsibilities include maintaining office equipment, monitoring supplies, managing mail and package deliveries, answering calls, supporting reception, coordinating with vendors, assisting with office moves and printing, and completing office projects. Requires professional communication, organization, multitasking, basic office technology skills, a driver’s license, cargo van operation, and the ability to lift 15–30 pounds.

Manages daily IT operations, infrastructure, security, end-user support, disaster recovery, compliance, vendors, and technology lifecycle management. Leads a two-person IT team, establishes help desk processes, oversees network and cloud platforms, supports SOC 2 and customer security reviews, and partners with leadership during company growth. The role requires hands-on administration across Windows, macOS, Linux, and virtualized environments, plus occasional travel between local facilities.

Serves as the office’s first point of contact by managing reception, calls, visitors, mail, packages, supplies, equipment, correspondence, filing, invoices, meetings, and general administrative tasks. Supports project managers with project setup, tracking, timesheets, invoicing, documentation, amendments, and closeout activities. Maintains a professional, organized office environment and provides responsive internal and external customer service.