Who we are:
Hellbender Inc. is a Pennsylvania Benefit Corporation who partners with innovators to mature their Artificial Intelligence enabled computing sensors and produce their solutions onshore at prototype to high volumes.
Hellbender is intentionally forming an inclusive work environment and is committed to uplifting the historically marginalized identities including veterans, women, transgender people and underrepresented races in our community and industry.
Must be a U.S. PersonJob Summary:
An IT Manager is the day-to-day operation, security, and strategic direction of the company's technology infrastructure, systems, and end-user support functions. This role leads a small IT team of two direct reports and serves as the primary point of accountability for network infrastructure, hardware and software lifecycle management, data security, and technology vendor relationships. The IT Manager partners closely with leadership across departments to ensure technology capacity keeps pace with business growth, while maintaining a hands-on, roll-up-your-sleeves approach appropriate to an organization of this size.
Duties and Responsibilities:
- Directly supervise, mentor, and develop a team of two IT staff, including workload assignment, performance management, and professional development planning.
- Establish IT department structure, service standards, and maintaining ticketing/help desk workflows appropriate to a growing organization, with an eye toward when additional headcount is warranted.
- Develop / own the IT business continuity and disaster recovery strategy, including backup architecture, recovery testing cadence, and executive-level incident reporting.
- Lead the company's response to compliance and security due diligence (e.g., SOC 2, customer security questionnaires, cyber insurance applications), coordinating with Legal, Finance, and Sales as needed.
- Strong knowledge of network infrastructure, cloud platforms, and enterprise security frameworks, with the judgment to know when to go deep personally versus delegate.
- Track record of hiring, developing, and managing technical staff.
- Direct experience with SOC 2 or similar compliance frameworks and customer security due diligence processes.
- Experience with mixed deployment environment including Windows, MacOS, Linux and server based hypervisors.
Qualifications, Skills, and Attributes:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and relevant work experience
- 5+ years of progressive IT experience, including at least 1–2 years in a supervisory or team lead capacity
- Demonstrated experience managing network infrastructure, cloud platforms (e.g., AWS, Azure, or Google Cloud), and endpoint management tools
- Strong working knowledge of IT security fundamentals, including access controls, endpoint protection, and incident response
- Experience managing outside vendors, managed service providers, and software licensing agreements
- Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders
- Relevant certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or ITIL Foundation
- Experience supporting a company of similar size (50–150 employees) through a period of growth
- Familiarity with SOC 2 or similar compliance frameworks and client security review processes
- Experience with scripting or automation tools (e.g., PowerShell, Python) for systems administration
- Ability to work on US DOD ITAR controlled projects preferred
- Must be proficient with Microsoft office products
Benefits:
- Automatic 5% employer contribution to 401k by Hellbender
- Base level health, dental and vision insurance, 100% by Hellbender for employees and their families
- Ten holidays, plus company-wide week shutdowns at the Independence Day week and Christmas/New Year’s week.
- Accrue 15 hours of PTO per month
- Hellbender Inc. Stock through our Equity Incentive Plan
Work Location: Pittsburgh, PA with some travel between two local locations
Opportunity for advancement:
Hellbender is a growing business and follows a policy that prioritizes internal promotions. As new positions are created new opportunities for advancement will be created as well.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and relevant work experience
- 5+ years of progressive IT experience
- 1–2 years of supervisory or team lead experience
- Experience managing network infrastructure, cloud platforms, and endpoint management tools
- Working knowledge of IT security fundamentals, including access controls, endpoint protection, and incident response
- Experience managing outside vendors, managed service providers, and software licensing agreements
- Excellent communication skills and ability to explain technical issues to nontechnical stakeholders
- Experience supporting a 50–150 employee company through growth
- Familiarity with SOC 2 or similar compliance frameworks and client security reviews
- Experience with scripting or automation tools such as PowerShell or Python
- Proficiency with Microsoft Office products
- Ability to work on U.S. Department of Defense ITAR-controlled projects
- Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Azure Administrator, or ITIL Foundation
- U.S. Person status
What We Do
Bringing computer vision and AI/ML products to the edge. From R&D to Product Our team has experience conducting research starting at Technology Readiness Level 3 up through production and fielding. Where most small firms stop at the acquisitions "Valley of Death," we can help you go from experiment to product. Sensors and Robotic Systems With a strong background in sensors, field robotics, and embedded machine learning, we can help you leverage the best practical technology available to solve your problems. Domestic Manufacturing We do prototype and low-rate manufacturing right here in-house. Modern manufacturing equipment enables us to re-shore domestic manufacturing. Our current investments include an SMT pick and place line, robotic work cells, camera focus, sensor calibration, and light machining. We're building our process to be FAR compliant and meet AS9100D for quality. We'd be excited to be a trusted supplier for you. Partnerships We think that our transparent, frank, and honest approach to doing business makes us a trustworthy partner that will be a steward of your interests. Have a team capability or skill gap that needs to be filled? Have a sensor or robotics R&D project to transition to product? We are a flexible partner that would love to speak with you about your needs.
