Top Operations & Support Jobs

Own complex Tier 2 customer support cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product issues, and partner with Engineering on fixes. Support team knowledge-sharing and process improvement. Candidates need either 2+ years of sales or indirect tax experience or 5+ years in complex customer-facing support or technical roles, plus SaaS support experience, research skills, strong written English, and SQL or similar query-tool familiarity.

Processes and supports payment operations including wires, ACH, cash services, check processing, faster payments, statements, and exceptions. Provides internal customer support, monitors automated processes, meets critical deadlines, escalates issues, supports process improvements and special projects, and ensures compliance with bank policies, security requirements, and regulations.

Provides administrative and personal support to the CEO, including calendar management, communication routing, meeting coordination, travel planning, note-taking, reporting, research, and liaison duties. The role also supports hiring activities, executive relationships, personal errands, product labs, trade shows, and hospital visits. It requires approximately 60% domestic and international travel and occasional Saturday work.

Support Andrew Ng and his ecosystem by managing complex calendars, travel, events, communications, and board logistics. Prepare briefings and materials, track action items and recommendations, manage expense reports and letters of recommendation, and assist with presentations and miscellaneous operations. Coordinate across AI Fund, portfolio companies, and public boards while maintaining confidentiality, anticipating needs, and using productivity and AI tools to increase efficiency.

Serves as the welcoming front desk representative, greeting clients and visitors, managing calls, mail, packages, calendars, office inventory, parking passes, and paycheck distribution. Coordinates facilities, events, safety responses, and administrative support across clinical, finance, and training departments. Requires advanced bilingual Spanish-English communication, confidentiality, strong multitasking, and proficiency with office and collaboration software.

Leads operational strategy and performance across UFG’s franchise network. Oversees franchise operations, improves consistency and profitability, develops training programs, monitors financial performance, reports insights to leadership, supports franchisees, drives system-wide improvements, and resolves operational issues. The role requires strong knowledge of franchise systems, financials, laws, compliance, and project management, with travel as needed.

Leads Semtech’s global Customer Experience organization, overseeing customer and partner experience, order-to-cash performance, service models, distributor economics, and cross-functional operating processes. The role standardizes global workflows, SLAs, systems, and scorecards; deploys AI, RPA, and self-service automation; manages predictive service initiatives; supports M&A integration; and advises executives on commercial productivity. It also leads a global team of 15–20 specialists and team leads while driving customer satisfaction, operational efficiency, and revenue-supporting improvements.

Provides administrative, scheduling, records, financial, purchasing, and customer service support across Nursing, Teacher Education, and Social Work programs. Maintains calendars, meeting materials, student and accreditation records, budgets, invoices, reimbursements, and confidential documentation. Coordinates program activities and communicates with faculty, staff, students, visitors, and external partners while managing competing priorities independently.

Provides daily administrative support for office operations, project teams, and leadership. Responsibilities include maintaining records, entering ERP data, assisting with invoices and purchase orders, coordinating schedules and travel, managing supplies and vendors, supporting project reporting and employee onboarding, preparing spreadsheets, and communicating with employees, customers, and vendors.

Chief of Staff supporting the CEO by managing executive cadence, priorities, follow-through, and leadership communications. Builds AI-powered automations and workflows, runs company operating rhythms, supports executive onboarding, and owns cross-functional initiatives. Leads People Operations while supporting business and technology operations. The role requires hands-on execution, strong judgment, discretion, communication, and comfort working independently in a hybrid San Francisco environment.