The Role
Processes and supports payment operations including wires, ACH, cash services, check processing, faster payments, statements, and exceptions. Provides internal customer support, monitors automated processes, meets critical deadlines, escalates issues, supports process improvements and special projects, and ensures compliance with bank policies, security requirements, and regulations.
Summary Generated by Built In
More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Working in specific operations function while providing exceptional customer service, performing function-specific, day-to-day operational tasks. Support branches and bank staff through review and documentation of multiple critical and regulatory functions. Ensure client data remains confidential and secure, processes are completed in accordance with Bank policies. Ensure key processing deadlines are met. Support the bank's strategic business plans, projects and processes.
In this role you'll have the opportunity to:
- Responsible for providing support and excellent customer Service to internal staff for multiple payment operational areas including but not limited to Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, and other regulatory/compliance driven objectives.
- Responsible for completing tasks with accurately and timely while observing a segregation of duties
- Responsible for monitoring functionality of automated processes and escalating potential issues
- Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines
- Provides telephone and e-mail support to internal clients
- Escalate identified opportunities for process improvements keeping in line with business line strategies
- Assist with special projects related to operations including but not limited to system conversions and acquisitions
- Responsible for complying with policies, procedures, security requirements, and government regulations
Education & Certifications
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
- 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Knowledge, Skills and Abilities
- Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met.
- Possess effective written and verbal communication skills, with the ability to positively influence others.
- Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
- Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies.
- Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.
Compensation & Benefits
- Targeted starting salary range (based on experience): $19.60 - $23.09 hourly
- Incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits | Banner Bank
Review Banner's employee benefits at: Employee Benefits | Banner Bank
Please take time to review Banner Bank's Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Skills Required
- High school diploma or equivalent combination of education and experience
- 0 to 2 years of clerical, banking, and/or client service experience with retail banking or operations exposure
- Excellent customer service, analytical, problem-solving, organizational, and attention-to-detail skills
- Ability to prioritize and execute tasks in a high-pressure environment while meeting critical deadlines
- Effective written and verbal communication skills
- Ability to work independently with little direct supervision
- Experience with troubleshooting principles and issue resolution techniques
- Proficiency in Microsoft Office and ability to learn new technologies
- Knowledge of federal and state laws and regulations related to deposit accounts and bank operations
Banner Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Banner Bank and has not been reviewed or approved by Banner Bank.
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Healthcare Strength — Multiple medical plan options, dental (including adult orthodontia), and vision are offered alongside company‑paid life and AD&D, company‑paid short‑term disability, and an Employee Assistance Program. Access to a Wellness Coach and additional health resources broaden the support for physical and mental wellbeing.
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Leave & Time Off Breadth — The package includes generous vacation, paid sick leave, 11 paid holidays, paid parental leave, and 16 hours of paid community service annually. Corporate materials also outline flexible scheduling, personal‑leave hours for cultural or other needs, and gender‑neutral parental leave for birth and non‑birth parents.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement, public transportation reimbursement, employee banking discounts, and service/recognition awards enhance overall value. Role‑dependent incentives and commissions, together with ongoing wellness coaching access, round out everyday benefits.
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The Company
What We Do
Banner Bank is proud to serve the West with comprehensive financial services. More than 130 years ago we started with core values that never go out of style: listen, learn and help people and businesses reach their goals. Today across Oregon, Washington, California and Idaho—we deliver a high level of individual service as a community bank, while also offering competitive products some might expect to find only at a nationwide financial institution. Member FDIC. Visit us for more information on the best banking solutions for your business.
