Top Operations & Support Jobs

Provides first-line technical support to end users through tickets, phone, email, and remote sessions. Troubleshoots Windows, macOS, and Linux hardware and software issues; manages computer assets and inventory; supports LAN, VPN, firewalls, switches, routers, and servers; assists with Microsoft Office and enterprise applications; escalates complex issues through ServiceNow, Jira, or BMC Remedy; and contributes to infrastructure, upgrade, networking, and security projects.

Leads Air Freight process governance, operational excellence, compliance, continuous improvement, and transformation across North American operations. Designs and implements processes, conducts Gemba walks and A3 problem solving, manages KPIs, integrates TMS and automation, oversees TSA-related controls, and develops a regional team while influencing stakeholders across functions and countries.

Execute cross-company operational initiatives, support recruiting, conduct research and analysis, coordinate projects with partners and vendors, build processes, and identify AI and automation opportunities. The role requires ownership, resourcefulness, organization, strong communication, and comfort with ambiguity and rapidly changing priorities in an early-stage company.

Supports GlobalFoundries’ Commercial Transformation Partner Excellence program by mapping and improving partner processes, analyzing sales and partner performance, identifying system gaps, facilitating business reviews, automating recurring reports and workflows, and preparing recommendations for commercial leadership. The role collaborates with internal and external stakeholders and uses data, process documentation, low-code tools, and AI-assisted technologies to improve operational efficiency.

Supports commercial operations across wholesale, international, and retail channels by managing orders, customer data, launches, reporting, fulfillment issues, and commercial tools. Coordinates with Sales, Finance, Logistics, Marketing, Creative, and retailers to resolve exceptions and maintain accurate information. Produces reports and dashboards, supports ERP and EDI improvements, documents processes, and identifies automation opportunities. The role requires strong organization, analytical ability, communication, attention to detail, and proficiency with Excel and business systems.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Coordinates estimating process governance, technology administration, data stewardship, testing, reporting, documentation, training, and continuous improvement. Maintains estimating databases, assemblies, workflows, standards, reports, and controlled records. Partners with estimating, IT, purchasing, operations, and software providers to implement system changes, conduct user-acceptance testing, resolve data-quality issues, support training, and improve adoption of approved tools and processes.

Own complex Tier 2 customer cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product problems, and collaborate with Engineering. Candidates need either hands-on indirect tax experience or extensive experience mastering a complex customer-facing domain, plus SaaS support, research, data-querying, and technical communication skills.

Supports Kiva U.S. loan operations by screening applications, assisting borrowers during fundraising, managing delinquency, improving processes and infrastructure, collaborating with partners, analyzing data, collecting borrower stories, and enhancing training resources. The role is a six-month, part-time remote volunteer internship supporting entrepreneurs and cross-functional program initiatives.

Summer leadership internship providing exposure to banking through varied assignments, job shadowing, group projects, and community business learning. Interns collaborate with the Project Development department, bank teams, and other interns, including work related to marketing bank products and services. Responsibilities vary by assigned bank. Proficiency in Microsoft Office is required, along with communication, analytical, creative, writing, social media, and community development interests.