Top Operations & Support Jobs

Leads international seller onboarding operations across Europe, the UK, Australia, and APAC. Owns regional execution, staffing, vendor performance, market launches, localization, service levels, operational metrics, cost efficiency, and workflow improvements. Partners with Sales, Product, Finance, Legal, Compliance, and go-to-market teams while developing regional leaders and aligning local operating models with global standards. The role also uses AI to improve seller outcomes and internal workflows.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Manages the enterprise software asset lifecycle, including procurement, licensing, assignments, renewals, reclamation, retirement, compliance reviews, audits, and certificate expirations. Maintains asset and entitlement records in Ivanti, reconciles usage and procurement data, produces operational and financial reports, supports ticket queues, and identifies cost-saving opportunities. Partners with Procurement, IT, Finance, Legal, Security, and business stakeholders to improve governance, controls, documentation, and software utilization.

Provide on-site and remote technical support for employees across macOS, Windows, hardware, workplace applications, office technology, meeting rooms, and AV systems. Own support requests through resolution, troubleshoot networking and hardware issues, assist with new-hire onboarding, document solutions, and improve support processes. The role is primarily based in the New York office four days per week, with occasional flexibility for events, office moves, and global team coordination.

Reviews abuse and safety reports, conducts complex investigations, applies policies, identifies emerging risks, and escalates issues. Partners with Legal, Policy, Engineering, vendors, and law enforcement; provides training and feedback; supports policy development; manages data and drives workflow improvements. The role requires handling disturbing content and working a full-time weekend shift, including holidays as needed.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Leads Navan’s North America Travel Services organization, overseeing customer support operations, service quality, workforce planning, cost efficiency, and team development. Drives scalable operating models, operational transformation, AI and automation adoption, technology partnerships, and data-informed improvements. Partners cross-functionally to enhance enterprise traveler experiences, manage vendors, and ensure operational readiness during travel disruptions. Requires extensive senior leadership experience in large-scale contact center or service operations, preferably within corporate travel, airlines, travel management, or travel technology.

Provide administrative support to the Growth leadership team by managing complex calendars, coordinating meetings and international travel, processing expenses, organizing events, and serving as a liaison with internal and external stakeholders. The role requires discretion, proactive problem-solving, strong organization, and support for multiple senior leaders. The Executive Assistant will also provide backup coverage for other administrative staff and work onsite at least three days per week in Brooklyn or Midtown Manhattan.

Lead Midwest regional field service operations to deliver timely installation and repair for residential and business customers. Oversee resource forecasting, vendor management, EHS, budgets, performance metrics, large-scale project execution, and talent development across multiple states.