Top Operations & Support Jobs

Supports the EnlivenHealth executive leadership team by managing complex calendars, travel, meetings, executive materials, priorities, and confidential communications. Owns Fort Worth office operations, including facilities, vendors, supplies, purchasing, visitors, events, and workplace readiness. Coordinates cross-functional initiatives, leadership meetings, customer visits, and special projects while improving processes and ensuring consistent follow-through. Requires strong judgment, discretion, organization, communication, and advanced Microsoft 365 proficiency.

Lead Business Analyst partners with business and technical teams to gather requirements, create functional specifications, map processes, support system enhancements, conduct UAT, analyze transactional data, maintain reports and documentation, troubleshoot issues, and improve healthcare order-to-cash workflows. The role supports integrations, configuration updates, go-live monitoring, user training, and operational performance improvements across order processing, billing, collections, and fulfillment.

Monitors and optimizes contact center staffing, agent activity, schedules, skill routing, service levels, and KPIs in real time. Forecasts workload using volume trends, handle times, and seasonality, developing capacity models to support hiring, training, and budgeting. Manages Consumer Services mail and fulfillment processes, supports system implementations and testing, and collaborates with internal teams and vendors. Maintains accurate records while contributing to operational efficiency, reporting, and cross-functional initiatives.

Handles escalated customer complaints and complex service issues, serving as the primary resolution contact. Responsibilities include investigating root causes, coordinating with internal teams and contractors, documenting cases in Salesforce and related systems, communicating status updates, responding to customer surveys and shared inbox messages, and recommending process improvements. The role requires strong conflict-resolution, mediation, communication, organization, and multitasking skills in a high-volume remote customer support environment.

Provides administrative and operational support to headquarters and field teams by coordinating travel, lodging, events, materials, reports, records, and office processes. Serves as a liaison between field staff and headquarters, ensuring Specialists have needed resources and projects are completed on schedule. Requires strong communication, organization, attention to detail, data-entry skills, and Google Workspace knowledge. Experience with administration, event or travel logistics, remote staff support, nonprofit work, HubSpot, Airtable, or project management tools is preferred.

A3 Technology, Inc. seeks talented candidates interested in various roles like engineers and analysts for upcoming employment opportunities.

Provides Tier 2 business support for pharmacy stores using EPS, troubleshoots procedural and software issues, coordinates with IT support, communicates enhancements, and tests development releases. Responsibilities include user acceptance testing, writing test plans, supporting central teams, answering procedural questions, managing escalated calls, and handling projects independently. Requires pharmacy operations knowledge, strong communication and customer service skills, EPS proficiency, Microsoft Office familiarity, and at least two years of EPS experience.

Provides first-line customer support for internet service inquiries, billing, account changes, and technical issues. Troubleshoots connectivity, modem/router, and basic networking problems through phone, email, chat, and ticketing channels. Documents interactions, escalates complex issues, educates customers on services and self-service tools, and follows up to ensure resolution. Requires strong communication, problem-solving, multitasking, and familiarity with CRM systems and ISP services.

Supports DuPont’s Controllership and Tax teams by processing payments, routing invoices, maintaining tax records, tracking notices, preparing reports and presentations, coordinating onboarding, managing shared mailboxes, organizing files, and handling vendor inquiries. The role is onsite and requires strong organization, discretion, attention to detail, and the ability to manage multiple priorities while providing administrative backup across finance functions.

Provide first- and second-tier internal IT support, troubleshoot hardware, software, network, and account issues, prepare equipment for new hires, manage tickets and assets, administer basic Active Directory and SSO accounts, create documentation, and assist with software rollouts and conference room AV projects.