Top Operations & Support Jobs

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Provides senior Tier 2 and Tier 3 deskside and remote IT support in Windows and Apple environments. Troubleshoots hardware, software, mobile devices, VPN, Active Directory, Office 365, Google Workspace, conferencing systems, and related technologies. Performs imaging, deployments, repairs, asset management, lifecycle refreshes, ITSM documentation, and VIP support. Escalates complex issues, supports junior engineers, assists with projects, and meets service-level commitments.

Supports the CEO and COO by managing calendars, travel, meeting briefs, relationship cadence, executive expenses, purchase orders, vendors, invoices, events, and offsites. The role also builds AI-enabled workflows for expense categorization, meeting preparation, reminders, inbox triage, and travel research. It requires strong judgment, adaptability, writing skills, responsiveness, and comfort operating in a fast-changing executive environment.

Supports escrow and closing operations by managing SoftPro queues, coordinating closings and notaries, ordering certificates, collecting buyer and lender documents, preparing closing materials, tracking lender packages, and assisting with funding authorization and closing-readiness activities.

Provides onsite deskside, telephone, email, and walk-up technical support for firm users. Responsibilities include troubleshooting hardware, software, mobile devices, peripherals, Microsoft 365, Intune, and Windows 11; installing and configuring equipment; managing inventory; supporting video conferences; tracking tickets; and participating in on-call and seasonal extended-hour coverage.

Administer federal Title IV financial aid for graduate students from eligibility verification and loan packaging through quarterly disbursement, reconciliation, adjustments, and student support. Complete NSLDS enrollment reporting, R2T4 calculations, FVT/GE submissions, VA certifications, and audit-ready documentation. Maintain accurate records in Salesforce and internal systems, resolve discrepancies, explain aid requirements clearly, and improve operational processes.

Leads onsite managed IT services for a higher education campus, partnering with the CIO to oversee enterprise applications, Ellucian Colleague ERP, infrastructure, cybersecurity, service delivery, vendors, budgets, and staff development. The role combines executive leadership with hands-on operational oversight, incident escalation, modernization planning, compliance support, performance reporting, and continuous improvement across applications and technology operations.

Coordinates grant administration across applications, agreements, payments, reporting, compliance, and closeout. Maintains accurate Salesforce grant records, prepares reports and correspondence, responds to applicant and grantee inquiries, supports financial tracking and reconciliations, and assists with operational projects. The role requires strong organization, communication, attention to detail, discretion, and proficiency with Microsoft Office. It is hybrid, with at least 60% onsite work in Agawam, Massachusetts.

Provides administrative support for the Elevate Division by processing contracts, permits, closing documents, invoices, and production orders. Coordinates with municipalities, vendors, sales teams, and internal stakeholders; tracks permits, construction loan draws, commissions, inventory, and closing information. Supports forecasting, reporting, marketing materials, meetings, training, and General Manager tasks while maintaining accurate files and ensuring timely closings.