The Bonadio Group is currently seeking an IT Support Specialist in our Dallas, Texas office. A qualified candidate would work closely with the IT team to provide timely, accurate and friendly deskside and telephone technical support to our Albany office users as well as the firm. This role requires the ability to continually learn and use new technical and professional skills, to work in a fast-paced, client-service environment, and to continually satisfy users. This is an on-site position.
Responsibilities:
- Provide technical assistance for incoming requests to the ITS via ServiceNow ticketing system, phone, email, and walk-up end users.
- Provide support for hardware and software issues over the phone and in-person.
- Utilize call tracking software to track and manage work.
- Install, configure, and set up computers, peripherals, and equipment for users.
- Support for iPhones, iPads, Android devices and their associated operating systems.
- Manage and track computer inventory in monday.com.
- Maintain and support video conference meetings.
- Knowledgeable in installing and troubleshooting software and computer hardware such as:
- Monitors
- Docking station
- Scanners
- Adobe Pro
- Browsers such as Google Chrome and MS-Edge
- Knowledge of the Microsoft technologies, Microsoft 365, InTune, and Microsoft Windows 11.
- Other duties will be assigned based on abilities.
Required:
- A minimum of an associates degree in information technology or equivalent.
- Help Desk Certification (ITIL, HDI) and/or help desk environment experience
- Strong interpersonal skills with an ability to communicate clearly and effectively.
- Must be able to lift at least 50 pounds and have no limitations with mobility
- Ability to start promptly at 8:00 a.m. CDT
Hours of Operation:
- This is a full-time, in-office, hourly position
- Our office hours are from 8:00 a.m. CDT until 5:00 p.m. CDT Monday through Friday
- Our summer hours are from 8:00 a.m. CDT until 5:00 p.m. CDT Monday through Thursday, and from 8:00 a.m. CDT until 12:00 p.m. CDT on Friday
- The ability to work additional hours during our tax season: fall (September through November), and winter (February through April) is critical. During these busy seasons, Saturdays will be worked from home and staggered with hours being from 8:00 a.m. CDT until 12:00 p.m. CDT
- Our team has an equitable rotating On Call schedule as follows: Monday through Friday from 5:00 p.m. CDT until 10:00 p.m. CDT, and weekends from 8:00 a.m. CDT until 10:00 p.m. CDT.
At The Bonadio Group, we believe that an inclusive work environment allows all our people to achieve their greatest potential and the greatest results for our clients and communities. Bonadio is committed to the principle of equal treatment and opportunity for all people. The Firm is committed to fostering and managing diversity in the workplace as an integral part of its practice and service to clients. The Firm values the rich variety of perspectives and experiences offered by those of different backgrounds. This diversity strengthens our institution and enables it to better respond to our clients’ needs in an increasingly global profession.
In the fast-changing accounting industry, The Bonadio Group is always on the cutting edge of growth and innovation. With our great mentoring and training programs, you’ll be exposed to diversity of work, the ability to tackle more interesting issues, and have a path to Partnership. You’ll be working with great people and great clients where you can truly make a difference. Apply online, get on board, and grow with us. You’ll be glad you did!
The Bonadio Group is unable to accept unsolicited resumes from third-party recruiters who do not have a written contractual agreement for a specific position along with approval to submit from the Talent Management team.
EOE/AA Disability/Veteran
Skills Required
- Associate degree in information technology or equivalent
- Help desk certification such as ITIL or HDI, and/or experience in a help desk environment
- Strong interpersonal skills and ability to communicate clearly and effectively
- Ability to lift at least 50 pounds and perform required mobility-related duties
- Ability to start promptly at 8:00 a.m. CDT
- Ability to work additional hours during tax season, including staggered Saturday shifts
- Ability to participate in the rotating evening and weekend on-call schedule
The Bonadio Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Bonadio Group and has not been reviewed or approved by The Bonadio Group.
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Leave & Time Off Breadth — Unlimited PTO for exempt employees, half‑day Summer Fridays, two flexible observance days, and periodic firmwide closures are offered alongside flexible work options. These provide a wider set of ways to step away than standard holiday schedules.
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Retirement Support — A 401(k) with a discretionary profit‑sharing contribution, plus auto‑enrollment and annual auto‑increase, is highlighted. This structure can augment retirement savings beyond employee deferrals.
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Wellbeing & Lifestyle Benefits — Wellness and morale boosters during busy season—such as catered meals, chair massages, therapy dogs, and healthy snacks—are emphasized. These perks are designed to support energy and morale during peak workloads.
The Bonadio Group Insights
What We Do
The Bonadio Group is a leading national accounting and advisory firm providing comprehensive tax, auditing, and consulting solutions. With over 45 years of experience, they partner with clients to address a wide range of financial and business challenges, from strategic growth to tax planning, serving diverse sectors including financial services, healthcare, and construction to help them achieve lasting value.
