Top Operations & Support Jobs

Leads Training and Technical Support teams, overseeing hiring, coaching, performance management, customer service quality, technical training, KPI management, process improvement, documentation, budgeting, and cross-functional initiatives. Develops high-performing teams, improves operational efficiency, investigates root causes, implements corrective actions, and drives customer satisfaction. Requires up to 20% travel to customer sites, facilities, conferences, and training events.

Processes and verifies healthcare documentation, coordinates with physician offices, follows up on missing information, and ensures compliance and accuracy. The role manages sensitive electronic and paper records, handles inbound and outbound communications, supports external partners, identifies workflow improvements, and maintains high-quality administrative service in a fast-paced, metrics-driven environment.

Administers and supports the organization’s Microsoft 365 environment, with primary ownership of SharePoint forms, sites, permissions, content governance, and Power Automate workflows. Manages Entra ID, Exchange Online, Teams, OneDrive, Intune, enterprise applications, identity controls, MFA, and security policies. Provides Tier 2/3 troubleshooting, documentation, user training, licensing oversight, usage reporting, and technical guidance while partnering with business units and IT teams.

Provides operational, administrative, and customer support across member programs, including responding to inquiries, onboarding members and Chairs, driving resource adoption, tracking engagement metrics, preparing communications, coordinating webinars, maintaining platform content, gathering feedback, and managing cross-functional follow-ups.

Provides administrative and project support for Professional Learning and Business Development departments. Duties include managing documents and files, coordinating communications, maintaining project databases, tracking stakeholder information, supporting meetings and logistics, preparing reports, and ensuring timely completion of forms and project tasks. Requires strong organization, writing, communication, confidentiality, data entry, and multitasking skills. The role is office-based in Turners Falls, Massachusetts, with occasional travel, errands, and weekend project support.

Leads internal teams and contractors, manages daily operations and performance, oversees growth and marketing initiatives, and drives user acquisition, engagement, and platform expansion. Partners with the founder to execute business priorities, improve operational efficiency, and increase team accountability and productivity. The role also supports expansion of an international mental health provider network and requires startup or scaling-platform experience.

Provide SAP Basis administration and support across landscapes, perform installations, upgrades, support stack and OSS note application, backups, migrations, disaster recovery testing, and data refreshes between environments. Collaborate with teams, manage multiple tasks, and ensure system security and availability.

Handle inbound customer calls, texts, and emails for solar, battery, and EV projects. Schedule sales and service appointments, provide project and ticket updates, perform basic system troubleshooting, manage warranty claims, maintain CRM and field-service records, document escalations, and follow issues through resolution. The role also identifies service or upgrade opportunities and requires consistent, professional customer communication.

Owns and builds the company’s IT function, including multi-terabyte data storage, cloud and on-premises infrastructure, networking, research compute, cybersecurity, identity management, disaster recovery, vendor management, budgeting, governance, policies, and IT service management. Partners across scientific, manufacturing, commercial, and corporate teams; supports compliance and diligence; and develops the IT organization as the company scales.

Supports dealership staff and agricultural customers with John Deere technology, integrated solutions, equipment optimization, software updates, troubleshooting, and on-site repairs. Trains sales, service, parts employees, and customers; promotes technology products; manages JD Link, FarmSight, APEX, and RTK base-station activities; assists with inventory and customer clinics; resolves technical issues and supports adoption of new solutions.