Top Operations & Support Jobs

Manage branch office administration, records, reporting, staffing, training, performance evaluations, employee attendance, vendor and customer inquiries, office budgets, and operational procedures. Supervise administrative staff, coordinate with department managers, maintain organized files and workspaces, resolve routine issues, and provide administrative support to the Branch Manager.

Provides high-level administrative and strategic support to senior executives by managing complex calendars, travel, communications, meetings, events, expenses, budgets, documentation, and action items. Coordinates cross-functional initiatives, maintains confidentiality and audit-ready records, supports compliance, and uses AI tools, Power BI, and Microsoft Office technologies to improve operational efficiency and generate executive insights.

Provides clerical and administrative support for daily office and warehouse operations, including printing documents and labels, managing inventory and supply orders, answering phones, maintaining office equipment, and assisting the Operations Manager with assigned tasks.

Provides Tier-2 technical support for CourseLeaf software clients, including troubleshooting, configuration changes, milestone processing, patches, upgrades, ticket resolution, documentation, and client education. The role manages assigned client accounts, coordinates with internal teams, communicates issue updates, and supports implementation handoffs. It may also provide backup Tier-1 coverage, office duties, and occasional weekend or holiday support.

Manages gift and pledge processing, constituent records, database hygiene, reconciliations, acknowledgments, reports, exports, online giving forms, and Advancement event support. The role uses Raiser's Edge NXT and related platforms to maintain accurate fundraising data, improve workflows, and provide responsive service to donors, alumnae, families, and school stakeholders. It also supports database reporting, mailing lists, event registration, and collaboration with the Business Office and other school departments.

Supports K-12 student assessment sessions by preparing devices and testing software, troubleshooting basic technical issues, monitoring quiet and secure testing environments, distributing and collecting materials, tracking accommodations, and providing scheduling, note-taking, and data-entry support under evaluator supervision.

Leads newsroom newsgathering operations, including assignment desk supervision, field crew dispatch, live technology deployment, coverage planning, breaking-news mobilization, resource allocation, budgeting, fleet and equipment operations, vendor management, and safety compliance. Partners with editorial, engineering, IT, and streaming teams to coordinate field logistics and ensure efficient execution of complex news coverage.

Provides customer support for Stone Eagle applications by answering calls and emails, resolving product issues, completing client requests, troubleshooting problems, training users, documenting processes, and escalating unresolved issues. Uses Salesforce and Five9 to track communications and follow-up. Requires strong communication, research, analytical, problem-solving, data-entry, math, prioritization, and customer-service skills, along with knowledge of the retail automotive industry.

Serves as the company’s first point of contact by welcoming guests, directing calls, managing bookings and reminders, handling administrative tasks, distributing mail, and supporting meetings and events. Requires professional communication, strong organization, customer service experience, proficiency with office software, and the ability to prioritize tasks in a fast-paced environment. Standard business hours are required, with occasional weekend availability.

Lead and develop a US-based scientific software support team, manage escalations, improve customer satisfaction, and drive operational excellence through data and continuous improvement. Responsibilities include hiring, performance management, career development, cross-functional issue resolution, and participation in a 24/7 on-call rotation. The role requires customer support leadership, metrics-driven decision-making, root-cause analysis, responsible use of AI, and experience supporting complex technical products.