Top Operations & Support Jobs

Optimize and support Epicor Kinetic ERP systems, including business process analysis, customizations, integrations, data migration, reporting, dashboards, troubleshooting, UAT, and user training. Translate business requirements into technical solutions, improve data quality and operational efficiency, and collaborate with cross-functional stakeholders on ERP initiatives and continuous improvement projects.

Leads daily technical support operations by coaching representatives, monitoring queues and service levels, handling escalations, reviewing customer experience trends, and recommending process improvements. Supports training, documentation, knowledge-base maintenance, cross-functional issue resolution, reporting, and operational coordination with customer service, logistics, warehouse, and product teams. Formal supervisory authority remains with the Technical Support Manager.

Manage Easy Ice’s Salesforce platform, including configuration, security, user administration, integrations, data quality, release management, reporting, and governance. Lead and mentor application support staff, prioritize enhancement requests, translate business needs into scalable solutions, coordinate consultants and vendors, monitor platform health, and provide user training. Ensure Salesforce supports sales, marketing, finance, customer success, and operations while maintaining documentation, compliance, and long-term platform improvements.

Reviews and processes service-provider work orders for compliance with technical SOPs, manages preventive maintenance work orders and invoices, responds to customer requests, maintains contact and customer records in Salesforce, filters service emails, and escalates service needs. The role also supports scheduling, back-office administration, documentation, and ongoing technical knowledge development.

Provides technical support for P25 and analog land mobile radio systems. Troubleshoots hardware, software, configuration, RF, network, repeater, antenna, and dispatch equipment issues; assists customers by phone, email, and on-site; documents cases and resolutions; tests and deploys software releases; coordinates repairs and warranty replacements; interprets schematics; performs remote upgrades and system diagnostics; and manages multiple customer cases and projects.

Processes U.S. and international mandatory corporate action events accurately and within deadlines. Reviews event information, manages client allocations, reconciles ledger balances, investigates discrepancies, maintains audit trails, and resolves issues with internal teams, custodians, brokers, transfer agents, and other counterparties. The role supports Wealth Management and Prime Finance, responds to client inquiries, maintains procedures, and contributes to process improvement initiatives while meeting regulatory and operational control requirements.

Own and build the revenue operations function, including go-to-market systems, CRM governance, deal desk, forecasting, compensation, analytics, quote-to-cash processes, billing integrations, and workflow automation. Partner with GTM, Finance, Legal, and Product teams to operationalize pricing and products. Initially execute hands-on as the first revenue operations hire, then build and lead the team as the company scales.

Supports a real estate sales office by entering and maintaining MLS listings, verifying property information, handling administrative tasks, managing records and supplies, processing advertising and payments, preparing reports, and assisting agents and office staff. The role is in-office Monday through Friday and may require commuting between two sales office locations.

Manage the full lifecycle of EDI transactions, including purchase orders, invoices, shipping notices, inventory, remittance advice, and acknowledgments. Coordinate trading partner implementations, troubleshoot transmission issues, monitor transaction performance, maintain issue records, and drive corrective actions. Partner with eCommerce, customer service, credit, IT, sales, vendors, and integration providers. Produce status updates, reports, and dashboards while supporting audit readiness, compliance, data accuracy, and revenue protection.

Handles high-volume customer calls and requests for the Residential Division. Manages orders, shipment tracking, expediting, complaints, quotes, samples, sales materials, returns, and replacements. Coordinates with internal departments, stays informed about promotions and product updates, and supports customer satisfaction goals.

Provides complex administrative and organizational support for a business unit, including calendar and travel management, meeting coordination, confidential correspondence, expense reporting, contract and invoice tracking, office services, vendor communication, and event planning. Maintains departmental processes, handles communications and supplies, supports presentations and special projects, and provides backup administrative coverage. Requires strong Microsoft Office skills, discretion, independent judgment, organization, and experience in pharmaceutical or biotech environments.

Coordinates dispatch operations, operational technology support, data management, reporting, administrative logistics, and special projects for public space operations teams. Oversees dispatch workflows, camera monitoring, call routing, documentation, and communication. Supports Eponic system use, staff training, troubleshooting, data quality, dashboards, meetings, process improvements, and operational initiatives while managing competing priorities independently.

Processes and photographs merchandise, uploads images, creates product listings, and prepares purchased items for shipment. The role requires accurate item descriptions, adherence to posting guidelines, quota completion, customer service, teamwork, and the ability to perform physical handling tasks in an e-commerce facility.