Top Operations & Support Jobs

Provides first-level technical support to internal and external users by phone and remote session. Responsibilities include managing user accounts and access, troubleshooting WAN connectivity, supporting phones and printers, configuring laptops and desktops, remotely controlling computers, documenting issues, and escalating cases. The role requires basic Windows and Microsoft 365 knowledge, strong customer service, and a willingness to learn.

Manages and preserves enterprise multimedia, creative, communications, and historical assets across digital and physical collections. Responsibilities include administering DAM systems, maintaining metadata and taxonomies, developing archival structures and retention policies, overseeing asset lifecycle and preservation workflows, conducting audits, supporting rapid retrieval, and training stakeholders. The role collaborates across creative, communications, technical, and operational teams to improve content governance, discoverability, accessibility, compliance, and long-term institutional continuity.

Manages HUD, federal housing, and LIHTC compliance for a residential portfolio. Responsibilities include resident recertifications, documentation review, file audits, rent adjustments, resident assistance, record maintenance, and accurate use of EIV and TRACS systems. The role requires strong organization, attention to detail, regulatory knowledge, and in-person collaboration at the Braintree office, with occasional portfolio travel.

Owns and improves Salesforce and related business applications, including configuration, automation, CPQ, reporting, dashboards, integrations, troubleshooting, documentation, testing, deployment, and user training. Partners with cross-functional teams to gather requirements, deliver technical projects, improve workflows, and explore AI-powered automation. The role requires independent prioritization, technical problem-solving, stakeholder communication, and ongoing platform optimization.

Provides remote account support by resolving complex billing issues through phone, email, and chat. Collaborates with sales and internal departments, identifies root causes, collects on accounts when appropriate, and recommends relevant products or services. Requires strong communication, organization, analytical, troubleshooting, multitasking, and customer service skills, along with a high school diploma or equivalent.

Greet and direct visitors, answer phones, manage mail and shipments, maintain reception area and listings, support office administrative tasks, coordinate supplies and events, assist Office Manager, and ensure professional, timely front-desk operations.

Provides front-office administrative support in a residential property setting. Greets residents and visitors, handles calls and emails, maintains records, performs filing and data entry, assists with unit leasing and resident communications, schedules maintenance requests, coordinates with vendors, and supports the Property Manager. Requires strong communication, organization, basic Microsoft Office skills, flexible availability, and the ability to work independently in an indoor and outdoor residential environment.

Provides client-facing technical support across computer systems, software, hardware, Microsoft 365, Entra ID, Windows Server, Active Directory, networks, VPNs, and related infrastructure. Owns issues from diagnosis through resolution, performs administrative and configuration tasks, documents solutions, communicates with users, escalates appropriately, and identifies automation opportunities to improve service delivery.

Oversee global endpoint management, including hardware standards, provisioning, imaging, software packaging, patching, OS updates, deployments, lifecycle management, and incident resolution. Manage vendors, budgets, reporting, KPIs, service agreements, root-cause analysis, and technical projects. Partner with users and department leaders to maintain reliable systems, communicate outages, improve processes, and provide training and support.

Remote contract role to administer and configure Salesforce and HubSpot instances. Perform flows/automations, validation rules, dashboards, basic config changes, and support internal Everpeak org. Requires US-hours availability, clear English communication, and proactive follow-up. Minimum 10 hours/week, capacity to ramp up.