Top Operations & Support Jobs

Obtains claim and loss information, guides customers through claim filing, provides claim status updates, supports producers and claims teams, responds to policy information requests, and maintains follow-up diaries. Builds positive client and market-contact relationships through communication, service orientation, cooperation, and tact. Requires a high school diploma and basic computer skills; a college degree, brokerage experience, and claims or agency management system knowledge are preferred.

Provide remote and in-person IT service desk support by diagnosing and resolving hardware and software issues. Respond to incidents and requests through multiple channels, document work in ServiceNow, route and escalate tickets, monitor resolution, and communicate proactively with colleagues. Use Nexthink and other performance systems for proactive support, provide training and knowledge sharing, and assist with assigned projects. Occasional weekend or after-hours emergency support may be required.

Provide desktop and remote-first support, triage tickets, administer Microsoft 365, Intune, HubSpot and Five9, manage device lifecycle and patching, onboard/offboard users, troubleshoot connectivity and contact center issues, and create documentation to improve IT operations.

Provides technical support for computer hardware, software, operating systems, networks, applications, and peripherals. Installs, configures, maintains, upgrades, and troubleshoots IT systems; manages Microsoft Intune; documents technical procedures; trains end users; performs remote support; collaborates with IT teams and vendors; and ensures equipment complies with security and organizational policies.

Processes incoming and outgoing mail and packages, manages shipments, scans and indexes documents, coordinates record storage and retrieval, maintains mailroom supplies and organization, operates mailroom equipment, and follows safety, security, and information-handling procedures. Provides operational support, including vendor escorting and guard coverage, with occasional after-hours work and minimal travel.

Supervise customer service agents in a contact center, overseeing daily performance, training, coaching, quality assurance, employee relations, escalated resolutions, and process improvement. Review call-center analytics, conduct root cause analysis, create development action plans, support hiring and performance management, and help implement customer experience initiatives. The role is remote after onsite training, with occasional onsite meetings and backup customer service duties during high call volume.

Provides administrative and clerical support to mall management and the Office Administrator. Responsibilities include assisting with accounts payable and receivable, procurement cards, petty cash, budgeting, marketing events, promotions, sponsorships, short-term leasing, rent and tenant sales tracking, office supplies, customer complaint responses, vehicle records, reports, policies, and HR administration.

Supports distribution center warehouse and transportation operations by processing forms, reports, claims, time sheets, requisitions, labels, and dispatch documents. Responds to inquiries, verifies regulatory compliance data, tracks operational metrics, maintains spreadsheets and databases, prepares charts, and manages office supply orders. Works with operations leadership and purchasing while occasionally entering cooler and freezer environments.

Supports day-to-day Salesforce operations by managing help desk tickets, user access, account provisioning, passwords, roles, permissions, data uploads, data extracts, and account maintenance. Troubleshoots routine platform issues, answers internal user questions, follows ticketing and documentation processes, and escalates complex problems. The role offers progressive development toward advanced Salesforce administration responsibilities and requires earning Salesforce Administrator certification within three years.

Manages multifamily property improvement initiatives across Florida communities. Assesses operational challenges, develops action plans, leads and restructures on-site teams, oversees daily compliance and performance, manages budgets and financial reporting, and improves resident relations. Requires extensive travel and extended on-site stays at assigned properties.

Execute multifamily community stabilization plans by improving leasing, collections, occupancy, delinquency, and rate performance. Travel to apartment communities, operate onsite for extended periods, fill key operational roles, enforce company systems and processes, identify execution gaps, and maintain strong resident service standards. The role requires independent problem-solving, effective communication, and experience across diverse property types, including student housing, luxury apartments, lease-ups, and conventional properties.

Manage daily school office operations by supporting leadership, coordinating schedules and events, handling communications, maintaining attendance, inventory and payroll records, and providing courteous service to students, families, staff, and community partners. The role requires strong organization, attention to detail, administrative software proficiency, and accurate record keeping in a therapeutic educational environment.