Top Operations & Support Jobs

Provides administrative and office support through correspondence, reports, spreadsheets, scheduling, calendar management, meeting coordination, minute-taking, filing, presentations, expense reports, vendor communication, visitor assistance, and project coordination. Requires strong communication, customer service, organization, proofreading, Microsoft Office proficiency, and the ability to work independently and collaboratively. The role involves travel between facilities and 10% travel outside the local area.

Provides technical support for Cisco IP phones and end-user hardware and software. Troubleshoots issues through phone, chat, email, and ticketing systems; installs equipment; maintains support records; coordinates vendor replacements; and develops user training materials and documentation. Requires strong communication, customer service, analytical, and problem-solving skills, plus familiarity with common workplace technology and Microsoft Office.

Provides administrative and office support for a commercial HVAC services branch. Responsibilities include managing billing and purchase orders, handling mail and deliveries, maintaining files and databases, processing construction paperwork, answering calls and emails, greeting visitors, coordinating jobsite parts, and updating service tickets. The role requires strong organization, communication, customer service, multitasking, discretion, and proficiency with Microsoft Office. HVAC experience is preferred, and BuildOps experience is a plus.

Processes sales orders, vendor invoices, inventory documents, and customer billing. Tracks order status, reconciles invoices and packing slips, researches discrepancies, prepares credit memo information, and maintains order and shipping reports. Communicates with vendors, clients, sales associates, finance, inventory, warehouse, and home office teams to resolve missing documentation and support accurate, timely fulfillment.

Lead and evolve the company’s incident management process, coordinating incident identification, communication, escalation, and resolution. The role designates major incidents, coordinates technical and business stakeholders, maintains service levels, and supports customer and internal incident reporting. It requires strong crisis leadership, communication, risk assessment, IT service management experience, familiarity with ticketing and monitoring platforms, cloud services, and the software development lifecycle.

Monitors and triages infrastructure alerts across servers, firewalls, storage, switches, wireless systems, backups, and patches. Resolves issues to root cause, validates durable remediation, reduces alert noise, maintains ticket backlogs, and prepares clear escalations. The role also contributes to monitoring improvements, platform management, documentation, and proactive maintenance across customer environments.

Oversees the operation of an affordable housing community, including leasing, rent collection, resident certifications, compliance, file management, property administration, maintenance coordination, vendor oversight, and resident service. Ensures the property remains occupied, financially successful, compliant, and well maintained while prioritizing competing demands in a fast-paced environment.

Provides inbound phone, email, and chat support for personal accounts, loans, transactions, and banking services. Explains account activity and fees, processes transaction-related requests, guides customers through basic troubleshooting, promotes self-service tools, escalates complex issues, and meets quality, productivity, schedule adherence, and satisfaction benchmarks. Maintains knowledge of banking products, policies, and risk standards.

Processes customer purchase orders and enters sales orders in NetSuite. Reviews order accuracy, documentation, pricing, and customer information; maintains sales order and customer records; coordinates with Sales to resolve discrepancies; monitors inboxes; and provides clerical, data-entry, recordkeeping, and administrative support to Operations, Supply Chain, and Sales teams.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.