The Role
Monitors and triages infrastructure alerts across servers, firewalls, storage, switches, wireless systems, backups, and patches. Resolves issues to root cause, validates durable remediation, reduces alert noise, maintains ticket backlogs, and prepares clear escalations. The role also contributes to monitoring improvements, platform management, documentation, and proactive maintenance across customer environments.
Summary Generated by Built In
Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.
You're the kind of person who thinks about what could go wrong—and fixes it before it happens. You're sharp, detail-oriented, and driven by the idea that great monitoring and proactive care prevent crises. You love solving problems before customers feel them, and you take pride in knowing that your work is keeping systems running smoothly.
But lately, you might be craving a team that matches your standards—where preventing problems and driving real customer value go hand in hand.
That's where Endsight comes in.
But lately, you might be craving a team that matches your standards—where preventing problems and driving real customer value go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.
Purpose. What You will Do
You will be the NOC's frontline for delivering proactive value through alert analysis and resolution. Your focus isn't just working tickets—it's analyzing alerts, identifying the real issue, and putting a resolution in motion that prevents problems from coming back. You will drive root cause fixes, reduce alert noise, and ensure escalations to customer teams are clean and clear.
You will own:
- Triaging inbound alerts and identifying the real issue behind the signal, assessing context, severity, and business impact before taking action
- Resolving alerts to root cause—digging deeper than symptoms and validating that remediation steps are durable, not just a temporary fix
- Monitoring backups, patches, and infrastructure (servers, firewalls, storage, switches, wireless) to catch risks like disk failure, failed updates, or degraded performance before they impact customers
- Tuning alerts and flagging redundant or low-value signals to reduce noise and focus on what matters
- Preparing clean handoffs to Technical Account Managers and customer points of contact when issues require project work, procurement, or scheduling
- Keeping your backlog clear—no floating tickets, no lingering escalations. You know your numbers and bring insights to your 1:1s
- Contributing to proactive improvements in monitoring, alerting, and platform management as you grow in the role
Who Thrives Here
You'll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
Required:
- 2+ years of experience in IT operations, NOC support, systems monitoring, or similar role in an MSP or technical services environment
- Hands-on experience monitoring and responding to infrastructure alerts (servers, storage, firewalls, backups, patches, or similar)
- Strong understanding of Windows and Linux server environments, including patch management and backup processes
- Experience with one or more monitoring platforms (Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar)
- Ability to troubleshoot infrastructure issues independently and think through root cause rather than surface-level fixes
- Clear communication skills, both with technical team members and when explaining issues to non-technical stakeholders
- Strong time management and ability to prioritize alerts based on severity and business impact
- Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting
Preferred:
- Experience with infrastructure as code or automation (PowerShell, Python, or similar)
- Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure management
- Background in proactive maintenance and preventive monitoring rather than reactive ticket-only work
- Experience managing Pods or accounts with multiple customer environments
- Exposure to ITIL framework or similar structured IT service delivery methodology
- Hands-on experience with Datto or similar backup platforms
Join a Team That is All-In on Helping You Thrive
If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let's build something excellent together.
Apply today and let's build something excellent together.
Benefits. What You will Get
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Development support and programs
About
Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices.
Skills Required
- 2+ years of experience in IT operations, NOC support, systems monitoring, or a similar role in an MSP or technical services environment
- Hands-on experience monitoring and responding to infrastructure alerts involving servers, storage, firewalls, backups, patches, or similar systems
- Strong understanding of Windows and Linux server environments, including patch management and backup processes
- Experience with one or more monitoring platforms, such as Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar
- Ability to troubleshoot infrastructure issues independently and identify root causes
- Clear communication skills with technical team members and non-technical stakeholders
- Strong time management and ability to prioritize alerts by severity and business impact
- Willingness to follow standard work, document findings, and contribute to monitoring and alerting improvements
- Experience with infrastructure as code or automation using PowerShell, Python, or similar tools
- Familiarity with Azure, AWS, and hybrid infrastructure management
- Background in proactive maintenance and preventive monitoring
- Experience managing pods or accounts across multiple customer environments
- Exposure to the ITIL framework or similar structured IT service delivery methodology
- Hands-on experience with Datto or similar backup platforms
Am I A Good Fit?
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The Company
What We Do
California-based organizations hire Endsight to ensure that their technology systems operate effectively and align with their business goals. They rely on our award-winning helpdesk support, secure environment, and strategic guidance to thrive. From the help desk specialists to technical account managers, and project managers, Endsight's team collaborates to provide comprehensive IT support to small and mid-sized businesses. In the realm of cybersecurity, we help clients assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices
