Top Operations & Support Jobs

Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.

Analyzes business processes, application systems, and stakeholder requirements to identify improvements and define effective technical solutions. Develops business cases, scope documents, process models, and validated requirements; facilitates collaboration among business, technology, and quality assurance teams. Monitors requirements activities, supports continuous improvement, uses AI tools for analysis and documentation, and mentors less experienced business analysts. The role requires technical business analysis expertise, systems development lifecycle knowledge, process improvement skills, and at least 2 years of experience for Level 2 or 5 years for Level 3.

Leads day-to-day IT operations and onsite support across multiple casino, hospitality, retail, lottery, and fuel properties. Manages the local IT team, service delivery, incident response, ITSM processes, technical escalations, vendors, projects, documentation, and operational readiness. Oversees endpoints, networks, telecommunications, identity and access, property applications, and point-of-sale systems while improving service quality, reliability, and customer experience in a 24-hour environment.

Coordinates customer relations, concern resolution, follow-up communications, satisfaction monitoring, dealership projects, administrative activities, leadership support, meetings, records, and HR onboarding assistance. The role tracks deadlines, deliverables, communications, and operational commitments while supporting customer experience, employee engagement, and dealership efficiency.

Leads a technical product support team responsible for PrismHR configuration, Salesforce administration, General Ledger integrations, and Time and Attendance systems. Oversees operational workflows, escalations, system optimization, implementations, troubleshooting, and cross-functional collaboration with Product, Engineering, and Client Success. Requires deep PEO and PrismHR expertise, technical support leadership, Salesforce experience, integration knowledge, and strong communication skills.

Support test and validation engineers by coordinating vehicle test logistics, parts procurement, instrumentation, hardware/software updates, basic testing and documentation, fleet maintenance, and customer interfacing for prototype/validation vehicles.

Supports plant operations through data entry, recordkeeping, reporting, document preparation, purchasing and invoice processing. Maintains production, inventory, quality, safety, and RMA records; generates recurring reports and analyzes data. Coordinates meetings, manages office supplies and files, and provides administrative support to production, HR, maintenance, quality, shipping, inventory control, and site leadership.

Serves as the primary customer contact for BankNorth, processing teller transactions, maintaining cash drawer accuracy, assisting with accounts, answering inquiries, and explaining banking products and services. The role requires confidentiality, professionalism, multitasking, collaboration, basic computer and math skills, and participation in bank procedures, training, meetings, and community activities.

Supports recreation center operations by welcoming patrons, answering inquiries, managing memberships and registrations, processing payments, issuing equipment, maintaining front desk organization, assisting with programs and events, conducting facility tours, entering data, managing inventory, and reporting maintenance issues. The role also requires participation in training and adherence to city, safety, and departmental policies.

Provides administrative and clerical support for program operations, including reception, phone intake, scheduling, data entry, document processing, payment collection, insurance verification, billing coordination, and appointment assistance. The role coordinates with clinical staff, supervisors, consumers, and third-party organizations to ensure services and cases are properly documented and managed.