Top Operations & Support Jobs

Supervise and develop a team of business analysts supporting strategic and technology initiatives. Responsibilities include assigning work, coaching employees, defining business requirements, creating process documentation, coordinating with project managers and Enterprise Architecture, improving processes, ensuring SDLC documentation standards, and liaising with the Enterprise Program Management Office. The role requires leadership, cross-functional collaboration, resource coordination, and translating business needs into technical objectives.

Provides member and student support for computer-based and instructor-led training. Duties include operating CBT lab computers, scheduling courses, monitoring testing, issuing cards, assisting instructors and member companies, staffing the front desk, troubleshooting basic IT issues, maintaining supplies, securing and closing the lab, and greeting students professionally. The role requires dependable communication, basic computer skills, English proficiency, and the ability to stand and move for extended periods.

Provides administrative, clerical, scheduling, meeting, office-space, IT equipment, travel, supply, mail, records-management, and document-editing support for federal government operations. Coordinates senior leadership calendars, interviews, meetings, travel arrangements, data calls, reporting, facility requests, government-furnished equipment, and official correspondence. The role requires federal agency support experience, Microsoft Office proficiency, and eligibility for a Tier 1 background investigation.

Own end-to-end IT support, including onboarding, offboarding, access, hardware, and device recovery. Administer Okta, Google Workspace, MDM, collaboration tools, domains, DNS, and office technology. Build software and vendor management processes, implement security initiatives, document runbooks, lead IT improvement projects, and automate repetitive workflows.

Provides Tier 2 technical support for wireless products, network issues, messaging, internet equipment, and provisioning errors. Handles high-volume inbound calls, troubleshoots issues using internal tools, documents resolutions in a ticketing system, meets quality standards, and supports new team members. Requires strong customer service, communication, multitasking, technology aptitude, and availability for rotating on-call and weekend shifts.

Supports the CEO by managing calendars, travel, follow-ups, meetings, and action items. Runs the New York office, including vendors, facilities, supplies, access, equipment, onboarding, events, and recruiting logistics. Coordinates conferences and trade shows, maintains company records, and assists with bills and expense tracking. The role requires strong organization, communication, technology fluency, and calm execution in a fully in-person environment.

Provides onsite and remote IT support, resolves escalated end-user issues, provisions users and devices, manages hardware and software inventory, troubleshoots Microsoft technologies, coordinates with vendors, documents procedures, and supports IT projects across office locations.

Administers and maintains the CRM system, including configuration, workflows, dashboards, integrations, user permissions, data quality, audits, and system support. Provides user training, resolves issues, manages imports and exports, documents procedures, collaborates with cross-functional stakeholders, and coordinates with vendors and developers on enhancements. The role also recommends process improvements and ensures effective CRM adoption and customer data management.

Leads the credit union’s IT strategy, infrastructure, cybersecurity, digital systems, and daily technology operations. Manages IT staff, vendors, cloud services, networks, servers, telecommunications, end-user support, policies, incident response, vulnerability management, and penetration testing. Oversees business continuity and disaster recovery planning, regulatory audits, risk assessments, and executive and board reporting while ensuring secure, reliable technology aligned with organizational objectives.

Leads cross-functional operational excellence and process-improvement initiatives across CMC. Defines problems, analyzes root causes, designs future-state processes, facilitates decision-making, coaches teams, and drives sustained benefit realization. The role applies continuous-improvement methods, digital tools, automation, analytics, AI, and emerging technologies to simplify work, improve performance, and deliver measurable business value.