Top Operations & Support Jobs

Provide front-line technical and customer support for DFN products: resolve entry-level issues, monitor and respond to tickets, document and escalate per procedures, assist technicians with turn-up and troubleshooting, handle order entry and returned equipment, and manage multiple priorities while maintaining high customer service standards.

Provide end-to-end technical support across client environments, troubleshooting Microsoft 365, Entra ID, Windows Server, Active Directory, networks, VPNs, desktops, and infrastructure. Diagnose root causes, implement solutions, document resolutions, communicate with technical and non-technical users, escalate appropriately, and identify automation opportunities to improve managed service delivery.

Create and maintain clear system documentation, SOPs, user guides, diagrams, workflows, and roadmaps. Collaborate with engineers, analysts, and project managers to gather requirements, produce communications for senior government stakeholders, and manage documentation deliverables under tight deadlines while meeting security classification requirements.

Provide senior-level administrative, financial and HR support to managers and teams: manage calendars, travel, events, reports, budgets, invoices, filing, communications, vendor and facilities coordination, coach junior assistants, analyze data, improve processes, and ensure compliance with risk and operational standards.

Provide senior-level administrative, operational and financial support to managers and teams. Manage calendars, meetings, travel, invoices, budgets, reporting, events, filing and vendor/office logistics. Produce analyses, dashboards, communications, coach junior assistants, and implement process improvements to support efficient business operations.

Pursue and resolve auto and property subrogation claims through arbitration, collections, restitution, litigation, and negotiated settlements. Investigate claim activity, gather supporting evidence, determine liability and coverage positions, negotiate recoveries, maintain detailed claim files, and attend mediations or court proceedings. The specialist will also become a certified Arbitration Forums panelist, support claim handlers, and may assume Claims Supervisor duties when needed.

Supervise help desk staff and oversee phone and in-person IT support for email, directories, Windows applications, hardware, software, PCs, and printers. Coordinate troubleshooting and issue resolution, ensure effective first-point-of-contact service, manage support operations, and lead teams in defense IT environments while meeting service-level metrics.

Provides customer service and administrative support for the U.S. Navy’s Identification Card Administration program. Verifies beneficiary identity and eligibility, issues DoD identification and CAC cards, updates DEERS records, performs PIN resets and PKI certificate updates, and maintains RAPIDS workstations. The specialist answers eligibility and application questions, reconciles erroneous information, safeguards card materials, and performs equipment user maintenance. Requires a high school diploma, customer service experience, relevant HR or equivalent experience, communication skills, Microsoft Office proficiency, U.S. citizenship, and a Tier 3 NACLC investigation.

Provides specialized administrative support for the County Clerk’s Office and courtroom operations. Duties include maintaining court records, recording proceedings, preparing calendars and minutes, entering documents into Odyssey, managing exhibits, coordinating jury selection, administering oaths, assisting the public, and supporting deputy clerks with filing, docketing, cashiering, and record certification.

Provides specialized administrative and courtroom support for the County Clerk, focusing on jury management. Responsibilities include summoning and screening jurors, processing excusal and rescheduling requests, maintaining jury software and electronic records, assigning jurors to cases, tracking attendance, processing payroll and reimbursements, preparing reports, communicating instructions, and ensuring compliance with Washington State laws and court procedures.

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Support the CEO with calendar, inbox, travel, meeting preparation, expenses, and occasional personal tasks. Manage the SoHo office, vendors, supplies, mail, onboarding logistics, lunches, events, guests, candidates, and facilities coordination. Maintain a welcoming, organized workplace while handling confidential information, event materials, and day-to-day administrative needs.