CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies.
Job Responsibilities:
Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues.
Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures.
Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems.
Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner.
Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.
Qualifications and Skills:
Bachelor’s degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience.
Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting.
Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
Knowledge of programming languages, operating systems, and software applications relevant to the role.
Excellent communication and collaboration skills.
Excellent problem solving skills.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent education and experience
- Experience in technical support or a similar role
- Knowledge of software, hardware, network, and audio/visual troubleshooting
- Experience configuring, maintaining, and troubleshooting video conferencing systems, digital signage, projectors, and sound systems
- Knowledge of programming languages, operating systems, and relevant software applications
- Excellent communication and collaboration skills
- Excellent problem-solving skills
CrossCountry Mortgage, LLC. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CrossCountry Mortgage, LLC. and has not been reviewed or approved by CrossCountry Mortgage, LLC..
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Strong & Reliable Incentives — High-performing production roles are often seen as having very strong earning potential, with commission and bonus plans praised and pay aligning to high-volume pipelines. Feedback suggests these incentives can be especially lucrative in supportive branches and healthy markets.
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Healthcare Strength — The benefits package includes medical, dental, and vision coverage with multiple plan tiers, plus company-paid life and short- and long-term disability insurance. Feedback suggests HSA support and broad insurance choices contribute to a solid core offering.
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Flexible Benefits — Multiple medical plan options, HSA and FSA accounts, and optional coverages (critical illness, accident, hospital indemnity, supplemental life) allow employees to tailor coverage. Regional medical options in some locations further indicate flexibility.
CrossCountry Mortgage, LLC. Insights
What We Do
Community is everything At CCM, our vision is to become the most referred mortgage lender in every community we serve – and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators, and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity
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