Top Operations & Support Jobs

Manage full lifecycle, high-exposure commercial Energy claims including coverage analysis, litigation management, reserve setting, investigation, and settlement. Lead cross-functional teams, oversee outside counsel and experts, mentor junior examiners, and advise on energy-specific coverage, litigation strategy, and claims process improvements.

Provide high-level administrative support to executives: manage calendars, triage communications, prepare materials and presentations, coordinate complex travel and expenses, organize meetings and events, maintain records on collaboration platforms, and improve executive productivity through proactive problem-solving and process support.

Conduct on-site property damage investigations and prepare repair estimates, manage moderate-to-complex claims from first notice to closure, coordinate vendors, explain coverage to policyholders, and provide customer support. Work is territory-based with daily fieldwork, occasional desk assignments, and possible catastrophe duty. Participate in a multi-month training program with limited overnight travel and may qualify for mileage reimbursement or a company vehicle.

Partner with GTM and Managed Growth leaders to translate strategy into execution by building operating cadences, driving cross-functional alignment across Sales, Marketing, Product and Data, coordinating launches and integrations, and owning the Managed Voice of Customer to inform product and GTM priorities.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Partner with the Head of Navan Travel Marketplace to manage complex multi-timezone calendars, prepare meeting materials, plan large-scale events and travel, handle expense reconciliation, draft executive communications, run special projects, track action items, and maintain confidentiality while aligning product and engineering teams.

Serve as an expert in product functionality and customer use cases; handle escalations with cross-functional teams; meet productivity and quality KPIs; identify and implement process improvements; escalate risks and advise leadership; execute and re-engineer policies and procedures to improve efficiency and compliance.

Manage expense operations and escalations, become product expert, meet productivity and quality KPIs, improve processes and policies, collaborate cross-functionally, and support KYC/KYB compliance.

Lead a team of 10-25 call center agents across phone, email, chat and social channels. Coach, mentor, and manage performance, corrective actions, hiring support, quality scoring, reporting, and training. Drive productivity, engagement, and process improvements while ensuring regulatory compliance (Pharmacy Technician license) and handling escalations.

As a CS Workforce Specialist III, you will analyze and coordinate performance metrics in call centers, ensuring seamless operations via workforce management systems, and provide insights for performance improvements.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

Supervise a call-center customer service team, manage daily operations and workloads, coach and develop staff, handle escalations, monitor performance and SLAs, and collaborate cross-functionally to improve processes and customer satisfaction.

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

Perform preventative maintenance and repairs on facility infrastructure, ensuring compliance with safety standards, and coordinating needs with management. Requires mechanical troubleshooting and various maintenance skills.

Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.