Top Operations & Support Jobs

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Coordinate field technician resources, make real-time routing and scheduling adjustments, accommodate same-day appointments, track service progress, assign overflow work to subcontractors, and handle escalated customer calls. The role requires accurate multitasking, strong communication, task prioritization, adaptability in a fast-paced environment, and proficiency with workforce management and CRM software.

Supervise and develop a high-volume customer support team serving HSA, FSA, HRA, COBRA, and commuter service account holders. Manage service levels, quality, attendance, call metrics, escalations, and performance KPIs. Coach employees, conduct reviews, support hiring and training, collaborate with HR and cross-functional teams, and provide product feedback to improve services and operations.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Develops and maintains technical and operational documentation for semiconductor PCVD operations, including preventive and corrective maintenance procedures, troubleshooting guides, work instructions, standards, visual instructions, and process flows. Manages document lifecycle, compliance, change control, and audit readiness while collaborating with engineers, technicians, process owners, and safety teams to ensure accurate procedures and improved operational performance.

Provides technical support for low- to moderate-complexity hardware and software issues, resolves service desk requests, researches escalated problems, maintains knowledge of client systems, and assists with training and knowledge transfer. The role requires strong customer service, troubleshooting, and problem-solving skills, with shifts based in Chicago either fully in-person or hybrid.

Provides senior executive administrative support by managing calendars, meetings, travel, expenses, confidential information, correspondence, events, office logistics, records, follow-ups, and stakeholder communication. Resolves scheduling conflicts, anticipates executive needs, tracks deadlines, supports business processes, and mentors junior team members while exercising discretion, judgment, and adaptability.

Processes and resolves complex wireline telecommunications orders through the Universal Order Connect platform. Reviews LSR, LNP, broadband, and related requests; resolves order fallout; coordinates with carriers, customers, trading partners, and offshore teams; maintains operational records; prioritizes urgent orders; escalates issues; improves procedures; and supports associate training.

Provides frontline email, phone, and chat support to real estate agents and MLS partners. Resolves product, technical, and data issues; documents and escalates complex problems with reproduction steps and account details; communicates recurring feedback to internal teams; maintains product knowledge and meets service quality and productivity goals.