Top Operations & Support Jobs

Provide strategic, proactive support to two VP-level leaders in Growth, managing calendars, rhythms, events, travel, expenses, cross-functional coordination, AI-driven automation, process improvements, and culture/engagement initiatives while handling confidential information.

Serve as a frontline contact across phone, email, chat, and ticketing systems. Troubleshoot routine account and technical issues, document interactions, escalate complex problems, collaborate with internal teams, and maintain positive customer relationships while following security protocols.

Design, test, and implement process improvements across business units using BPMN, automation, AI, and data analytics. Coordinate cross-functional pilots, apply Lean Six Sigma methods to identify root causes, deliver measurable KPI improvements, and present findings and roadmaps to leadership while enabling training and change management.

Support VP Sales and VP Customer Success by managing calendars, coordinating travel and GTM meetings, preparing meeting materials, leading logistics for team events and offsites, and enabling cross-functional GTM initiatives to keep leaders focused on priorities.

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

The Senior Procurement Manager oversees sourcing and managing hardware procurement, negotiates contracts, and collaborates with engineering and finance teams on vendor engagements and strategies.

Lead and oversee daily eBay authentication operations, monitor performance metrics, coach and develop team members, manage inventory and mail processing, facilitate huddles, resolve conflicts, and ensure compliance with company policies and collector-first standards.

Provide operational and client-facing support for fintech clients by processing daily workflows, identifying and implementing process improvements, analyzing operational data and preparing reports, escalating critical issues, and collaborating across teams to resolve client and processing challenges while enhancing service delivery and client satisfaction.

Lead and grow a partner-facing technical services team to manage escalations, drive operational excellence in case triage/resolution, improve support processes, collaborate across Product/Engineering/Customer Success, and deliver actionable product feedback to improve partner outcomes and scale support operations.

Manage buyer and seller transactions from contract to close by coordinating title, escrow, appraisal, inspection, HOA, and closing workflows; initiate wire transfers; validate documents; track work orders; communicate with clients, agents, lenders, and partners; use Zendesk and internal systems to keep files compliant and on schedule.