Top Operations & Support Jobs

Provides service desk support by resolving technical issues, access requests, and end-user support needs. The intern will assist users, research and deploy technologies, use automation to improve support processes, create documentation, deliver training, and communicate with customers. The role requires current enrollment in a technical degree program, U.S. citizenship, eligibility for a Secret clearance, and Security+ or equivalent DoD IAT Level II certification within six months if not already compliant.

Owns technical documentation, onboarding curricula, information architecture, and content lifecycle for Fleet Reliability Operations. The role writes runbooks, workflows, escalation guides, and systems documentation; audits and improves Confluence content; interviews subject matter experts; manages documentation requests; defines standards; and measures onboarding effectiveness for operations engineers across regions.

Provides day-to-day administrative, operational, and project support to senior leadership and cross-functional teams. Responsibilities include managing complex calendars and meetings, coordinating global travel and expenses, tracking team deliverables and PTO, supporting communications and onboarding, managing office supplies, and handling event logistics. The role partners closely with the Chief of Staff and requires strong organization, communication, discretion, problem-solving, and multitasking abilities.

Supports transformation of the TCIO Business Management function through operating-model development, process improvement, governance, executive reporting, workforce planning, employee engagement, communications, financial management, and analytics. The role develops SOPs, dashboards, scorecards, forecasts, and leadership materials while coordinating cross-functional initiatives and implementing sustainable processes and standards.

Provides advanced omnichannel technical support for enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, APIs, menu configurations, networks, and third-party integrations. Manages inbound phone, chat, and email cases, prioritizes urgent issues, communicates with restaurant and corporate stakeholders, de-escalates difficult situations, and owns moderately complex cases through resolution while collaborating with Customer Success, Engineering, Onboarding, and Product.

Provide first-line technical support to employees, troubleshoot Windows and macOS systems, maintain computers and mobile devices, resolve ITSM incidents within SLA targets, manage onboarding and offboarding, perform hardware replacements and upgrades, and support multiple locations.

Designs and leads end-to-end business process transformations across Operations, Technology, Risk, Compliance, Legal, and customer experience teams. Responsibilities include current- and future-state process design, Lean analysis, requirements definition, benefit realization, process performance management, automation and AI use-case development, and continuous improvement. The role also establishes process engineering methods, standards, governance, and reusable patterns while influencing senior stakeholders and cross-functional teams without direct authority.

Own and administer the connected go-to-market technology stack, with Salesforce at its core and Customer.io plus routing, enrichment, and engagement platforms around it. Configure declarative Salesforce solutions, lead routing, scoring, marketing automation, integrations, data governance, consent, and campaign tracking. Partner with Marketing, Sales, Customer Success, and RevTech stakeholders to translate requirements into reliable systems, documentation, training, and automation. This is a hands-on senior individual-contributor role focused on data integrity and scalable GTM operations.

Develop business cases, structure deals, and manage pipeline momentum for EliseAI’s emerging AI platforms serving housing operators. The role partners across Sales, Product, and Operations to bring new products to market, translate ambiguous inputs into recommendations, and execute growth initiatives. It is designed for an early-career operator with strong analytical, organizational, communication, and ownership skills who can work in person four to five days per week.

Supports continuous improvement across construction and engineering operations by analyzing workflows, requirements, performance data, and operational challenges. Identifies opportunities for process simplification, automation, and AI-enabled solutions; develops process maps, reports, presentations, and recommendations; and assists with solution testing, implementation, change management, training, and adoption. Collaborates with stakeholders and documents best practices and project outcomes.